Pricing
Pricing
- Basic plan.png
- Pro plan.png
- Plus plan.png
- $16.99/month with annual bill
- $58.99/month with annual bill
- $169.99/month with annual bill
FREE
- 50 AI conversations (lifetime)
- No additional conversations
- 1 email channel
- FAQs page
- 100 products for AI training
- 90 days chat history
Compare plans
| Features | Free | Basic ($19.99) | Pro ($68.99) | Plus ($199.99) |
|---|---|---|---|---|
| AI assistant | ||||
| AI conversationss | 50 (lifetime) | 50/month | 300/month | 700/month |
| Additional conversations | ✖️ | $0.4/conversation | $0.4/conversation | $0.4/conversation |
| Products for AI training | 100 | 500 | 8,000 | 20,000 |
| Custom answers for AI training | 100 | 1,000 | Unlimited | Unlimited |
| URL & File for AI training | 20 | 50 | 500 | 700 |
| AI transfer | ✅ | ✅ | ✅ | ✅ |
| Instructions for AI | ✅ | ✅ | ✅ | ✅ |
| AI Shopping | ||||
| Markets | ❌ | ❌ | ✅ | ✅ |
| Size guide | ❌ | ❌ | ✅ | ✅ |
| AI channels | ❌ | ❌ | ✅ | ✅ |
| Smart product recommendation | Limited | Limited | ✅ | ✅ |
| Proactive chat | ||||
| Welcome visitors | ✅ | ✅ | ✅ | ✅ |
| Subsribe newsletter | ✅ | ✅ | ✅ | ✅ |
| Collection boost | ❌ | ✅ | ✅ | ✅ |
| Cart booster | ❌ | ❌ | ✅ | ✅ |
| Cart reminder | ❌ | ❌ | ✅ | ✅ |
| Live chat & Helpdesk | ||||
| Live chat | ✅ | ✅ | ✅ | ✅ |
| Team member | 1 | 5 | 10 | Unlimited |
| Notifications | ✅ | ✅ | ✅ | ✅ |
| View customer details | ✅ | ✅ | ✅ | ✅ |
| View shopping carts | ✖️ | ✅ | ✅ | ✅ |
| View history browsing | ✅ | ✅ | ✅ | ✅ |
| Auto chat assignment | ✅ | ✅ | ✅ | ✅ |
| Auto chat resolution | ✅ | ✅ | ✅ | ✅ |
| Chat history | 90 days | 12 months | Unlimited | Unlimited |
| Insert file & image | ✅ | ✅ | ✅ | ✅ |
| Insert Shopify data (Product, Discount) | ✅ | ✅ | ✅ | ✅ |
| Insert FAQs | ✅ | ✅ | ✅ | ✅ |
| Quick replies | ✅ | ✅ | ✅ | ✅ |
| CSAT survey | ❌ | ❌ | ✅ | ✅ |
| Channels | ||||
| 1 email | Unlimited | Unlimited | Unlimited | |
| Messenger and Instagram | ✅ | ✅ | ✅ | ✅ |
| ✅ | ✅ | ✅ | ✅ | |
| FAQs | ||||
| Unlimited FAQs | ✅ | ✅ | ✅ | ✅ |
| Import, Export FAQs | ✅ | ✅ | ✅ | ✅ |
| FAQs page customization | Default | Fully-customizable | Fully-customizable | Fully-customizable |
| FAQs block | ✅ | ✅ | ✅ | ✅ |
| Auto translate FAQs | ✖️ | 2 languages | 9 languages | Unlimited languages |
| Integration | ||||
| Shopify flow | ✅ | ✅ | ✅ | ✅ |
| Klaviyo | ✅ | ✅ | ✅ | ✅ |
| Loyalty program & Rewards | ✅ | ✅ | ✅ | ✅ |
| Contact form | ✅ | ✅ | ✅ | ✅ |
| Website embed | ✅ | ✅ | ✅ | ✅ |
| Preferences | ||||
| Chatbox customization | Default preset | Fully-customizable | Fully-customizable | Fully-customizable |
| Chatbox logo | ✖️ | ✅ | ✅ | ✅ |
| Others | ||||
| Analytics | Limited | Limited | ✅ | ✅ |
| 24/7 support | ✅ | ✅ | ✅ | ✅ |
| Dedicated consultant | ✖️ | ✖️ | ✖️ | ✅ |
Promotion deal
Download app (opens in a new tab) and claim your own deal in the app.
FAQs
Is there still a free plan available?
Yes, our free plan will continue to be available with its current features.
How much do the paid plans cost?
We have Basic monthly plan at $19.99; Pro at $68.99; Plus at $199.
See plan comparisons for more details.
What additional features do the paid plans offer?
We have some new features help you better support customers:
- Team management
- Auto translate feature
Will there be a trial period for the paid features?
We offer a 7-day free trial for any paid plan. You can cancel anytime during the trial period.
Will I lose access to the features I'm currently using for free? If no, what are free features?
These following features will be limited in Chatty free version:
- Customize chatbox
- Auto translation
- Chat history: 90 days
- No follow-up email
- Chat avatar customization
Are there any discounts for long-term subscriptions?
Yes. To celebrate our launch, we're offering Early bird deal: 50% off for the first 3 months
How to apply a discount code?
Go to Subscription → In Discount code, insert your code and click Apply.
What happens to my existing data and settings if I don't upgrade?
Your settings and data will be safe.
Will my chat history be affected if I don't upgrade?
Your chat history will be removed if it more than 90 days.
Can I have a refund?
Yes, you can. We offer a 30-day Money Back Guarantee (30 days from the start of your free trial), which applies for the following circumstances:
- You do not wish to continue the subscription after the first month
- You cancel the paid plan before the first circle ends
- You forget cancel trial period or have accidentally choose the paid plan without using it in the first month
What happens if I exceed the monthly AI conversation limit?
- Free plan users: AI assistant will be deactivated. You can still handle conversations manually in Inbox.
- Paid plan users: Additional AI conversations will be automatically charged according to your plan’s overage rates.
What happens if my store exceeds the product limit?
If your store exceeds the product limit for your plan, only the most recently added products will be used by the AI assistant.
You can upgrade to a higher plan with an increased product limit.
Chatty Help Center