Intro to Chatty

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Who can use Chatty?

Chatty is available on Shopify App Store for all Shopify store plans

Chatty helps you communicate directly with visitors on your website, solve their problems, and guide them through their shopping experience towards making purchases.

CEO's letter to Chatty team

Setting up Chatty is as straightforward as it gets. With a few simple steps, you'll be ready to:

Live chat

Enable live chat with customers
Set up various contact methods: WhatsApp, Messenger, etc.
Invite team members to manage conversations together

AI chatbot

Enable AI assistant for 24/7 support
Train AI with data about your stores & products
Customize your AI assistant with brand image, voice & tone

Help center

Build a self-serve knowledge hub with common questions and answers
Show FAQs page and section in chatbox with customized theme
Translate FAQs into multiple languages

For your kickstart

Start here and work down:

Set up Chatty in 15 minutes — the setup flow, embedding the app, turning the chatbox on, and checking it works on your store
Quick start — the short version, plus FAQs and the mobile app
Train your AI agent — give the agent your products and policies so it answers accurately
Chatbox settings — colours, launcher button, blocks and where the chatbox shows

Get more assistance

If you have any further concerns, search your topic on this page (hit Ctrl K for quick search) or look through our Frequently Asked Question list.

Our Customer Success team is also offer 24/7 assistance via email and live chat.

Introduction Set Up Chatty in 15 Minutes