# Welcome

> "Customer support is essential for any e-commerce website. "
>
> \
> "67% of shoppers abandon their cart when they can't get instant answers."

**But customer support is dead.**

And that's the best thing that ever happened to eCommerce.

What we called "customer support" was broken from the start.

A customer asks, "Does this jacket run small?" and we treat it like a problem to solve. But they're actually asking "Should I buy this jacket?"

| ✖️ The old customer support: | ✔️ How Chatty do it:         |
| ---------------------------- | ---------------------------- |
| Answer the question quickly  | Understand the buying intent |
| Close the ticket efficiently | Recommend the right products |
| Measure response time        | Capture sales 🤑             |

This is conversational commerce. This is what Chatty delivers every day. 

{% hint style="info" %}
[Learn more about Chatty team.](https://meetchatty.com/about-us/)
{% endhint %}

## Discover Chatty

### Live chat

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-cover data-type="files"></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>Live chat</strong> </td><td>Set up live chat and allow instant support on your site</td><td><a href="https://263145331-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdHQiLAklXYfrIyImUrH0%2Fuploads%2FTnT7tdZ7PnLyY3ld2Lcm%2Flive%20chat%20thumb%201.png?alt=media&#x26;token=2e02efaa-00bf-4a24-8428-57dc55914fab">live chat thumb 1.png</a></td><td><a href="live-chat">live-chat</a></td></tr><tr><td><strong>Channels</strong></td><td>Connect other channels and manage all customers' conversation in Chatty inbox</td><td><a href="https://263145331-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdHQiLAklXYfrIyImUrH0%2Fuploads%2FrFaOxBIivAvMNsNqsm4c%2FChannels%20%20thumb%20(1).png?alt=media&#x26;token=0d5d4401-79ec-4433-be91-bc94d79b4720">Channels  thumb (1).png</a></td><td><a href="live-chat/channels">channels</a></td></tr><tr><td><strong>Team</strong></td><td>Invite your team to manage conversation together in Chatty</td><td><a href="https://263145331-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdHQiLAklXYfrIyImUrH0%2Fuploads%2F9z8soR8irZ8YVJlPnz82%2FTeam%20thumb%201.png?alt=media&#x26;token=84173860-ee04-4fac-b941-9399428e3e39">Team thumb 1.png</a></td><td><a href="live-chat/team">team</a></td></tr></tbody></table>

### AI assistant

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th><th data-hidden data-card-cover data-type="files"></th></tr></thead><tbody><tr><td><strong>Overview</strong></td><td>Activate your AI assistant</td><td><a href="ai">ai</a></td><td><a href="https://263145331-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdHQiLAklXYfrIyImUrH0%2Fuploads%2FWY7pE3QRw26rXNiW8byi%2FAi%20overview%20thumb%201.png?alt=media&#x26;token=1059a3c7-f6f2-4b0c-bc08-abea2f42e596">Ai overview thumb 1.png</a></td></tr><tr><td><strong>AI training</strong></td><td>Train AI with your store data</td><td><a href="ai/train-ai">train-ai</a></td><td><a href="https://263145331-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdHQiLAklXYfrIyImUrH0%2Fuploads%2FS221gJLNhBqOoTc75jp4%2FAi%20training%20thumb%201.png?alt=media&#x26;token=96eb260c-fd3a-4e5d-a18c-0511caaf87ae">Ai training thumb 1.png</a></td></tr><tr><td><strong>Customize AI assistant</strong></td><td>Build AI assistant with your brand image, voice &#x26; tone, etc.</td><td><a href="ai/settings">settings</a></td><td><a href="https://263145331-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdHQiLAklXYfrIyImUrH0%2Fuploads%2FdPUhk8ocQMLTJVMSBw1M%2FAi%20assistant%20thumb%201.png?alt=media&#x26;token=bd2cd1fd-03d2-428d-953d-29ca1e4b4889">Ai assistant thumb 1.png</a></td></tr></tbody></table>

### FAQs

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-cover data-type="files"></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>FAQs</strong></td><td>Add and manage questions &#x26; answers in FAQs hub</td><td><a href="https://263145331-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdHQiLAklXYfrIyImUrH0%2Fuploads%2F6ziOI9w6b74DPC6Hlci6%2Ffaqs%20thumb%201.png?alt=media&#x26;token=dede60f0-9e43-44cd-9b88-dc59764949bd">faqs thumb 1.png</a></td><td><a href="build-faqs">build-faqs</a></td></tr><tr><td><strong>Translation</strong></td><td>Translate your FAQs and chatbox</td><td><a href="https://263145331-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdHQiLAklXYfrIyImUrH0%2Fuploads%2FoE0uN2H7xxF3BqUOFCh4%2Ftranslation%20thumb%201.png?alt=media&#x26;token=acf488f7-d79c-448b-b2c6-5cd9dfa1060c">translation thumb 1.png</a></td><td><a href="others/translation">translation</a></td></tr></tbody></table>

Need help? Check out Frequently Asked Questions.👇

{% content-ref url="faqs" %}
[faqs](https://help.chatty.net/faqs)
{% endcontent-ref %}