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Embedded chatbox
Who can use this feature?
- This feature is available for all users
What is embedded chatbox?
Embedded chatbox lets you add your complete chatbox directly into any page on your store as a full-width section.
Unlike the floating chatbox button, this embeds the entire chat interface seamlessly into your page layout.
You can embed the full chatbox experience directly into specific pages like:
- Dedicated support or contact pages
- Product information pages
- FAQ pages with live support access
| Floating chatbox | Embedded chatbox | |
|---|---|---|
| Display | Button that opens overlay | Full interface built into page |
| Visibility | Available on all pages | Only on pages where you add it |
| Space usage | Floats over content | Takes up section space on page |
| Best for | Store-wide availability | Dedicated support pages |
You can use both embedded and floating chatbox together. For example, have floating chat available everywhere, plus embedded one on your contact page.
Chatty Help Center