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Who can use this feature?
- Helpdesk is available on every plan
- You see Helpdesk when your role can view tickets
Helpdesk ticket mode is off until you turn it on. You set it separately for each email address.
How to turn incoming email into tickets
- Go to Settings → Channels → Email.
- Open the email address.
- Turn on Helpdesk ticket mode. It saves as soon as you switch it.
The switch reads: Create a Helpdesk ticket instead of a conversation for incoming email.
Expected result: Email that arrives after this becomes a Helpdesk ticket. It does not open as an Inbox conversation.
What about email already in Inbox?
It stays a conversation. The switch only changes email that arrives after you turn it on.
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