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Notifications

There are 3 types of notification

• Web push notifications: Send push notifications to your web browser. Make sure that your allow notifications on your device.
  • Sound notifications (advanced): Web browser will play sound for new messages (only from end users' web browser, when you send them messages)
• Email notifications: Send emails for new messages
• Mobile notfication: Download Chatty mobile app for notifications on mobiles

🔔 Web push notifications

You need to turn on notifications

Turn on Notifications in app

Go to Settings → Notifications. In Notify me about, turn on the Web switch for each row you want:

• Conversations assigned to me
• Conversations assigned to other members
• Conversations assigned to AI assistant
• Unassigned conversations
• No reply for 15 minutes in my conversations

Each row has its own Web and Email switch, so you can get one row by push and another by email.

Turn on Notifications on web browser

Currently, we support web push notifications on these web browsers: Chrome, Microsoft Edge, Firefox, Opera, and Samsung Internet.

Read detailed instructions for each web browser below.

Turn on Notifications on your device

You need to enable notifications for that web browser on your device (Windows, MacOS, Mobile) so that you can receive push notifications.

Windows

1. Go to Settings -> System -> Notifications (or Notifications & actions)
2. In "Get notifications from these senders", find your web browser
3. Turn on notifications

MacOS

1. Click Apple menu → Click Notifications in the sidebar
2. In Application Notifications, find your web browser
3. Turn on notifications

Mobile

To get notifications for new messages on mobiles, download Chatty app.

Turn on Notifications on web browser

Chrome

In Web push, click Manage

You might see a new window is opened. Click

Turn on Notifications

Get back to Chatty and click to Save.

Click Send test to check.

Microsoft Edge

In Web push, click Manage

You might see a new window is opened. Turn on Notifications.

Refresh page. Click to Save.

Click Send test to check if notification works.

Firefox

We cannot help you grant permission for Chatty in Shopify embed mode¹ if you use Firefox web browser. Go to Chatty web app to activate notification.

In top banner, click Set up in web app. You'll redirected to Chatty web app.

In web app, click Enable in the banner

You will see a browser pop up. Click to open notification settings.

Click Allow

Get back to Chatty and refresh page. Click Send test to check if notification works.

Opera

1. Turn on "Web push notifications"

2. You might see a new window is opened and click Allow
   

   

3. Refresh page. Click to Save.

4. After saving, you can click Send test to check if notification works.
   

   

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:loud_sound: Play sound notifications

In Sound settings, turn on the sound alert and your browser plays a sound when a new customer message arrives.

You can select which messages get a sound: Only first message or All messages.

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Notification link

Notification link decides where a push notification opens when you click it.

• Open in Chatty app on: the notification opens the conversation in the Chatty web app
• Open in Chatty app off: the notification opens the conversation inside your Shopify admin

The card shows both addresses so you can see which one is active before you save.

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:incoming_envelope: Email notifications

By turning on email notifications, you will get emails for new messages or any other settings you want to.

You can add more emails to get notifications in Manage.

1. Go to Settings → Notifications.
2. In Notify me about, turn on the Email switch for each row you want:
   • Conversations assigned to me
   • Conversations assigned to other members
   • Conversations assigned to AI assistant
   • Unassigned conversations
   • No reply for 15 minutes in my conversations
3. Click Save

Send test email

After saving, you can click Send test email to get sample test.

How to ensure Chatty notifications reach your inbox?

This helps prevent important notifications from being filtered to spam. You'll receive Chatty notifications in your primary inbox and never miss customer messages.

To keep Chatty emails out of spam, you can follow one of these ways:

• Add Chatty email to safe sender list
• Mark emails as important/not spam

🅰️ Add Chatty email to safe sender list

🅱️ Mark emails as important/not spam

1. Open Chatty email

2. Click the importance marker next to the email subject

   When marked as important, the icon will turn yellow.

Footnotes

1. Embed app in Shopify admin ↩