Product roadmap

April 2026

• Unassigned AI transfer alert
• New feature
• Never miss a customer request when AI transfers a conversation with no agent assigned
• Unassigned AI transfer alert.png
• 17TRACK order tracking integration
• New feature
• Connect 17TRACK to show real-time order status in chatbox, Inbox, and AI replies
• 17TRACK order tracking integration.png
• Real-time translation in Inbox
• New feature
• Translate messages and preview replies in the customer's language, directly in Inbox
• Real-time translation in Inbox.png
• Batch question testing
• New feature
• Test your AI's accuracy by running multiple questions at once and reviewing all results in one session
• Batch question testing.png
• AI usage calculator
• New feature
• Estimate your monthly AI cost before choosing a plan to avoid overage surprises
• AI usage calculator.png
• AI assistant on homepage
• New feature
• Engage visitors with AI chat from the moment they land on your store homepage
• AI assistant on homepage.png
• Shopify S&D sync for AI recommendations
• New feature
• AI suggests related and complementary products using your Shopify Search & Discovery data
• Shopify SD sync.png
• Revenue attribution on Shopify orders
• New feature
• Orders get tagged chatty-assisted and chatty-direct so you can filter revenue by chat in Shopify
• Revenue attribution.png
• AI re-engagement when agent is inactive
• New feature
• AI automatically picks up resolved conversations and covers agents who go quiet mid-conversation
• AI re-engagement.png

March 2026

• Conversation reminder
• New feature
• Set a reminder on any conversation so you never forget to follow up with a customer
• Conversation reminder.png
• Insert product & discount on social channels
• New feature
• Send product links and discount codes in Messenger and Instagram conversations directly from Inbox
• Insert product and discount for social.png
• Login device management
• New feature
• See and control all active sessions on your account — log out any device remotely
• Login device management.png
• Size guide upgrade
• Improvement
• Add size charts as text, assign guides per product, and let AI ask customers for their measurements
• Size guide upgrade.png
• Default FAQ category
• Improvement
• FAQs always stay safe when a category is deleted — automatically moved to Uncategorized
• Default FAQ category.png
• Custom URL Regex for chatbox display
• Improvement
• Control exactly which pages show or hide your chatbox using URL patterns and regex
• Custom URL Regex for chatbox display.png

February 2026

• Custom conversation tags
• New feature
• Add custom tags to organize and filter conversations in Inbox
• Custom conversation tags.png
• Team performance tracking
• New feature
• Track individual agent performance with response time, resolution rate, and CSAT data
• Team performance tracking.png
• Custom attributes
• New feature
• Better manage conversations by add your own extra information
• Enhanced inbox filter.png
• Related conversation
• New feature
• See other conversations from the same customer in Inbox
• Product FAQs.png
• Real-time translation
• New feature
• Translate customer messages in Inbox and reply faster across languages
• Real-time translation.png

January 2026

• Redesign AI setup
• Improvement
• A cleaner, simpler AI setup flow to get your assistant trained and live faster
• Redesign AI setup.png
• Conversation time analytics
• New feature
• Track how long conversations take to resolve and spot support bottlenecks
• Conversation time analytics.png
• Inventory status scenario
• New feature
• AI automatically handles out-of-stock questions with accurate inventory status
• Inventory status scenario.png

December 2025

• Sales analytics
• New feature
• Track revenue and orders attributed to Chatty conversations in one dashboard
• Sales analytics.png
• App language
• New feature
• Set the display language for your Chatty app interface
• App language.png
• Auto IP blocking for spam
• New feature
• Automatically detect and block spam IPs to keep your inbox clean
• Auto IP blocking for spam.png
• Shopify Flow integration
• New feature
• Trigger Shopify Flow automations from chat events and customer actions
• Shopify Flow integration.png
• FAQs block code snippet
• New feature
• Embed your FAQ section on any page with a simple code snippet
• FAQs block code snippet.png
• Abandoned cart reminder
• New feature
• Send proactive chat to customers who left items in their cart to recover the sale
• Abandoned cart reminder.png
• Smarter welcome teaser
• Improvement
• Show personalized welcome messages based on customer behavior and page context
• Smarter welcome teaser.png

November 2025

• Quick question - Proactive chat
• New feature
• Ask customers one targeted question proactively to start conversations at the right moment
• Quick question proactive chat.png
• Follow-up questions
• New feature
• AI suggests follow-up questions after each response to guide customers to the answer faster
• Follow-up questions.png
• Spam protection
• New feature
• Automatically filter and block spam contacts to keep your inbox focused on real customers
• Spam protection.png
• Video in chat
• New feature
• Share videos directly in chat conversations for richer customer support
• Video in chat.png
• AI reads customer images
• New feature
• AI analyzes images sent by customers to provide more accurate and contextual replies
• AI reads customer images.png
• Auto-assignment settings
• Improvement
• Fine-tune how conversations are automatically routed and assigned to your team
• Auto-assignment settings.png
• FAQ translation limits
• Changed
• Updated character limits for translated FAQ content across all supported languages
• FAQ translation limits.png
• File storage with CDN
• New feature
• Files shared in chat are now stored and delivered via CDN for faster load times
• File storage with CDN.png
• Send conversation transcript
• New feature
• Email a full conversation transcript to customers at the end of a support session
• Send conversation transcript.png
• AI auto-reply for WhatsApp
• New feature
• AI automatically handles incoming WhatsApp conversations so no message goes unanswered
• AI auto-reply for WhatsApp.png
• AI assistant on product page
• New feature
• Show AI chat directly on product pages to answer questions and convert browsers into buyers
• AI assistant on product page.png
• Collection boost
• New feature
• Trigger proactive chat when customers browse collection pages to boost engagement
• Collection boost.png
• Proactive chat by country
• New feature
• Display targeted proactive chat messages based on customer location and market
• Proactive chat by country.png

October 2025

• Website integration
• Improvement
• Embed Chatty on any website beyond Shopify
• Website.png
• Enhanced inbox filter
• New feature
• Better organize conversations with new filter
• Enhanced inbox filter.png
• AI sales promotion
• Improvement
• AI suggests products based on your sales strategy and special occasions
• Sales promotion.png
• Metafield sync
• New feature
• Sync variant metafields to train AI with detailed product variations
• Metafield sync.png
• Size guide
• New feature
• Let AI recommend accurate sizes from your guides
• Size gudie.png
• AI transfer
• New feature
• Customize when and how AI transfers conversations to your team
• Ai transfer.png
• Proactive chat by country
• Improvement
• Display different proactive chat messages for each market
• Product FAQs.png
• Collection boost
• Improvement
• Send proactive chat when customers view your collection page
• Translation management.png

September 2025

• AI suggests products by markets
• Improvement
• Show prices and product links based on customer's market
• Markets.png
• AI smart collectiond
• New feature
• Control which products AI recommends as best sellers and new arrivals
• Collection.png
• AI reply on social channels
• Improvement
• AI now replies automatically on Instagram & Messenger for faster social media support
• AI social reply.png
• Embed chatbox
• New feature
• Add chatbox as a section to your store
• Embed chatbox.png
• Proactive chat analytics
• New feature
• Track views, clicks, and revenue from each proactive chat campaign to optimize performance
• Proactive chat analysis.png
• Product tag control
• New feature
• Now you can add/remove "Best seller" and "New arrival" tags
• Product tag.png
• AI charge tracking
• New feature
• Track AI replies cost with monthly history
• AI charge.png
• AI product management
• Improvement
• Manage products for AI training with add/remove controls
• Product FAQs.png
• Translation management update
• Improvement
• New side-by-side layout makes managing translations easier
• Translation management.png
• Product FAQs for AI training
• New feature
• Create specific FAQs for each product to train AI
• Product training.png

August 2025

• AI spending control
• New feature
• Manage AI costs with clearer spending limits and auto controls
• AI assistant (beta).png
• Update "Name" field in form
• New feature
• Merged first name & last name into "Name" field in form
• Chat analytics.png
• Advanced automation - Proactive chat
• Improvement
• Create proactive chat campaigns that turn website into buyers
• Proactive chat update.png
• CSAT analytics
• New feature
• Track customer satisfaction to optimize chat
• CSAT analytics.png
• Intent tracking
• New feature
• Automatically categorize AI responses by customer intent
• Intent tracking.png
• Markets for AI training
• New feature
• Control how prices display in your chatbox across different markets
• Markets for AI training.png
• Delete conversations & contacts
• New feature
• Delete contact info to comply with GDPR compliance
• Delete convos and contacts.png

July 2025

• Currency for different markets
• Improvement
• AI suggests products in the currency that customers are using
• Currency.png
• Filter products in training data
• Improvement
• Message sending now is blocked while AI responds
• Filter products.png
• AI availability
• New feature
• Set up when AI is available to handle chat
• AI availability.png
• AI order tracking
• Improvement
• AI auto handles order tracking requests in chat
• AI order tracking.png
• AI email auto-reply
• New feature
• AI assistant now responds auto in email conversations
• Email auto reply.png
• Simplified AI Instructions
• Improvement
• Combine Ai tone and response settings into Custom instruction
• Simplified instructions.png
• Scenario - Keywords removed
• Removed
• AI uses scenario names instead of keywords for better context understanding
• Scenario keywords removed.png
• Order tracking settings moved
• Improvement
• Order tracking settings now located in Integrations
• Order tracking settings moved.png
• Rate AI response
• New feature
• Let customers rate Ai answers to improve chat performance
• Rate response.png
• AI settings - moved
• Improvement
• AI identity & Ai transfer has moved to Settings
• AI settings.png
• Checkout chat
• New feature
• Show chatbox on checkout and thank you pages
• Checkout chat widget.png
• Reset conversations
• New feature
• Start new conversations for better AI accuracy and context
• Conversation reset.png

June 2025

• Account management for web app
• Improvement
• Update your profile and change password for web app
• Account web app.png
• WhatsApp channel
• New feature
• Connect WhatsApp to manage conversations in Chatty
• Whatsapp release.png
• Satisfaction survey
• New feature
• Collect customer feedback in conversations
• survey.png
• AI reply control
• Improvement
• Message sending now is blocked while AI responds
• Message AI control.png
• Weekly email reports
• New feature
• Get weekly email reports on chat performance and unresolved questions
• report.png
• Pre-chat form delay
• Improvement
• Let visitors start chatting instantly & collect details later
• form transfer.png
• Transfer detection
• New feature
• AI automatically detects when customers want human help and transfers
• AI transfer.png

May 2025

• AI spending limit
• New feature
• Set monthly spending limits for AI replies
• AI spending limit.png
• Data sources in test zone
• New feature
• Review what data sources your AI uses to answer in test zone
• form transfer.png
• Chat summary
• New feature
• Quickly summarize conversations with AI for team transfer
• Chat summary manual.png
• AI scenario
• New feature
• Train your AI to handle specific scenarios
• Scenario.png
• AI-generated instruction
• New feature
• Generate instructions for AI assistant based on your business needs
• AI generated instruction.png
• Chat summary
• New feature
• Quickly summarize conversations with AI for team transfer
• Chat summary manual.png
• Product metafields
• New feature
• Sync product metafields to train your AI
• metafield.png
• Transfer by contact form
• Improvement
• Let customers submit support requests when AI can't help
• form transfer.png

April 2025

• Train AI by URLs and files
• New feature
• Add URLs and files to data source to train AI assistant
• AI assistant (beta).png
• #custom-instructions
• Analytics about revenue
• New feature
• See how Chatty helps drive sales and conversions in numbers
• Chat analytics.png
• #connect-instagram
• Bulk management in data source
• Improvement
• Select multiple data sources and update them all at once
• Bulk management in data source.png
• #ai-response-review
• Get notifications for AI conversations
• Improvement
• Keep track of conversations handled by AI
• Web push notification.png

March 2025

• Custom instruction for AI
• Improvement
• Personalize how your AI assistant responds to customers with custom instruction
• Custom instruction for AI.png
• #custom-instructions
• Connect Instagram
• New feature
• Get Instagram direct messages in your inbox
• Connect Instagram.png
• #connect-instagram
• AI response review
• Improvement
• See what information AI uses to answer questions
• AI response review.png
• #ai-response-review

February 2025

• Klaviyo
• New feature
• Connect Chatty with Klaviyo and manage conversations from emails/SMS
• Chatty mobile app.png
• #klaviyo-integration
• Instruction for AI
• New feature
• Set up how AI answers customer questions on: tone of voice, length of answer
• AI assistant (beta).png
• #instruction-for-ai
• Unresolved questions by AI
• New feature
• Show unresolved questions that AI assistant couldn't answer to optimize AI
• Unresolved questions by AI.png
• #unresolved-questions-by-ai
• Internal note
• New feature
• Leave private comments within conversations for team members
• Internal note.png

January 2025

• AI product recommendation
• New feature
• Enable AI-powered product recommendation in livechat
• AI product recommendation.png
• #ai-product-recommendation
• AI test zone
• New feature
• Test how AI assistant respond to customer question before going live
• AI test zone.png
• #ai-assistant-test

December 2024

• Joy Loyalty integration
• New feature
• Integrate with Joy to manage loyalty program info of customers
• Joy Loyalty intergration.png
• #joy-loyalty-integration
• Custom sending domain
• Improvement
• Send emails from custom domains
• Custom sending domain.png
• #update-email-sender
• AI reply
• New feature
• Enable AI-powered reply in live chat
• AI reply.png
• Auto assignment
• New feature
• Auto-assign conversation to staff
• Auto assignment.png
• #auto-assignment
• Web app
• New feature
• Web-version to manage conversations without logging into Shopify admin
• Web app.png

November 2024

• Multiple store chat
• New feature
• Manage conversations through all stores in one Chatty
• Multiple store chat.png
• #multiple-store-chat
• Cart information
• New feature
• Show products added to cart by customers
• Cart infomation.png
• Mention members
• New feature
• Mention other members in note
• Mention members.png

October 2024

• Team assignment
• New feature
• Assign conversation to your staff member
• Team assignment.png
• Messenger integration
• New feature
• Chatty with Messenger and manage all messages in one channel
• Messenger intergration.png
• #messenger-integration
• AI assistant (beta)
• New feature
• Enable AI-powered chatflow helps answer questions based on FAQs
• AI assistant (beta).png
• #ai-assistant-beta
• Improved message sending
• Improvement
• Send messages by pressing Shift + Enter
• Improved message sending.png
• #improved-message-sending
• Email signature
• New feature
• Set up email signature for conversations from email channel
• Email signature.png
• #email-signature
• Update quick start
• Improvement
• Updated quick start with 2 groups: Build FAQs and launch live chat
• Manage contacts.png
• #updated-quick-start
• Manage contacts
• Improvement
• Add image to discount
• Manage contacts.png
• #manage-contacts
• Updated conversation list interface
• New feature
• Insert products (product variants) and collections in chat with customers
• Email signature-1.png
• #updated-conversation-list-interface

September 2024

• Insert product
• New feature
• Insert products (product variants) and collections in chat with customers
• Insert product.png
• #undefined
• Assistant: Subscribe newsletter
• Improvement
• Add image to discount
• Assistant_ subscribe newsletter.png
• #assistant-subscribe-newsletter
• FAQs analysis
• New feature
• Check key metrics about your FAQs
• FAQs analysis.png
• #faqs-analytics
• Hide teaser message
• Improvement
• Show and hide teaser message
• Hide teaser message.png
• #hide-teaser-message
• Assistant: Suggested FAQs
• New feature
• Show common questions in chatzone
• Assistant_ suggested FAQs.png
• #assistant-suggested-faqs
• Import and export FAQs
• New feature
• Import bulk FAQs and export FAQs to CVS file
• Import and export FAQs.png
• #import-and-export-faqs
• FAQs page appearance
• Improvement
• More settings for FAQs appearance
• FAQs page appearance.png
• #faqs-page-appearance

August 2024

• Pre-chat form
• New feature
• Form that collects customer info before chat starts
• Pre-chat form.png
• #pre-chat-form
• First auto-reply message
• New feature
• Send auto-reply messages when you're offline and online
• First auto-reply message.png
• #first-auto-reply-message
• Deeplink
• New feature
• Open specific chatbox section by deeplink
• Deeplink.png
• #deeplink
• Conversation history
• New feature
• Send conversation history to customer
• Conversation history.png
• #conversation-history
• Export FAQs
• New feature
• Export FAQs in CVS file
• Export FAQs.png
• #export-faqs

July 2024

• FAQs block
• New feature
• Add FAQs section to any pages
• FAQs block.png
• #faqs-block
• Online status
• New feature
• Check customers' nline statis in live chat
• Online status.png
• #online-status
• Insert link
• New feature
• Add hyperlink to messages sent to customers
• Insert link.png
• #insert-link
• Contact button
• New feature
• Add contact button to anywhere on website
• Contact button.png
• #contact-button
• Quick replies
• New feature
• Set up common messages to answer customers
• Quick replies.png
• Upload images and files
• New feature
• Send images and files in live chat
• Upload images and files.png
• #upload-images-and-files
• Insert discount
• New feature
• Send customers discount in live chat
• Insert discount.png
• #insert-discount
• Block users
• New feature
• Block user to not receive any messages from them
• Block users.png
• #block-user
• Sound notification
• New feature
• Sound notifications for new messages
• Sound notification.png
• #sound-notification
• Chatty mobile app
• New feature
• Manage conversations on your devices anywhere anytime
• Chatty mobile app.png
• #chatty-mobile-app

June 2024

• Unread conversations
• New feature
• Filter unread conversatiosn
• Unread conversations.png
• #unread-conversations
• Assistant: Subscribe newsletter
• New feature
• Capture customer info by promotions
• Assistant_ subscribe newsletter.png
• #assistant-subscribe-newsletter
• Customer details
• Improvement
• Check customer info (phone, name, address, orders, etc.)
• Customer details.png
• #customer-details
• Translate FAQs
• New feature
• Translate questions and answers
• Translate FAQs.png
• #translate-faqs
• Customer behavior
• New feature
• Check customer behavior in chat like add to cart
• Customer behavior.png
• #customer-behavior
• New presets
• Improvement
• More presets to customize chatbox
• New presets.png
• #new-presets-for-chatbox
• Name & avatar of chatbot
• New feature
• Change name and avatar of chatbot in live chat
• Name & avatar of chatbot.png
• #name-and-avatar-of-chatbot
• Web push notification
• New feature
• Notifications for new messages
• Web push notification.png
• #web-push-notifications
• Chat analytics
• New feature
• Check chat performance with new analytics
• Chat analytics.png
• #chat-analytics

May 2024

• Order tracking method
• Improvement
• Track orders in chatbox by order number and tracking number
• Unread conversations-1.png
• #order-tracking
• Assistant: Welcome visitors
• Changed
• Offer quick support to customers with targeted scenarios
• Email notification for new messages.png
• #assistant-welcome-visitors
• Email notification for new messages
• New feature
• Send emails for new messages
• Notifications for new messages.png
• #notifications-for-new-messages
• WeChat update
• Changed
• WeChat unavailable in contact method
• WeChat update.png
• #wechat-update

April 2024

• Auto-translation
• Improvement
• More languages are supported in Chatty
• Auto-translation-1.png
• #auto-translation

March 08, 2024

• Translation for navigation
• New feature
• Translate content in navigation
• Auto-translation-1.png
• #translation-for-navigation
• More supported languages
• Improvement
• More languages are supported to auto-translate in app
• More supported languages.png
• #more-supported-languages
• New widget style
• New feature
• Show or hide navigation in chatbox
• New widget style.png
• #new-widget-style

February 2024

• New FAQs category interface
• New feature
• FAQs is shown in seperate tab
• #new-faqs-category-interface
• New FAQs category interface.png