Suggested questions after product replies
Who can use this feature?
- This feature is available for all users.
What are suggested questions after product replies
After your AI answers a question about a product, the chat shows up to 3 questions the shopper can tap to ask next. For example, after the AI shows a jacket, the shopper may see "Is it waterproof?" or "What sizes are available?".
The AI writes new questions for each answer, based on the conversation, in the shopper's language. Tapping a question sends it as the shopper's next message.
This helps shoppers keep asking about a product without typing, so they reach a buying decision faster.
These questions are not the ones on your product pages. The questions under the text box on a product page come from the AI product page block.
When the questions show
Questions show only when all of these are true:
- The AI looked up products to answer the shopper.
- The answer includes at least one product.
- The shopper did not ask the AI to add something to the cart or change the cart in that message.
The questions sit under the AI's latest answer. When the AI answers again, the old questions go away and new ones show if the new answer is about products too.
The questions show in every Chatty chat on your store: the Legacy chatbox popup, the Embedded chatbox, and AI Mode.
The questions are part of the Chatty chat, not your theme. So they also show on a headless storefront that loads the Chatty chat.
How to turn on suggested questions after product replies
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Go to AI agent → Skills.
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Under Shopping, find Suggested questions after product replies and turn on its toggle.
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Click Save in the top bar.
Expected result: The next time a shopper asks about a product and the AI answers with products, up to 3 questions show under the answer.
This skill is off by default.
Can I write the questions myself?
No. The AI writes them for each answer, based on what the shopper has asked so far. To get better questions, add detailed product descriptions and training data about what shoppers care about.
Why don't I see questions after every AI answer?
The AI only suggests questions after answers about products. Answers about shipping, orders, or your policies don't get them. Answers where the AI adds a product to the cart don't get them either.
Do the questions show in the shopper's language?
Yes. The AI writes the questions in the language the shopper is chatting in.
Chatty Help Center