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Settings

Appearance

You can give a specific name and avatar for your AI assistant. This will be shown in the chatbox.

Welcome message

Welcome message will be the first text sent to the customers when they click Contact us.

Follow-up messages

When a customer goes silent during a conversation, AI can automatically send one follow-up message to recover the shopper, so you don't lose a sale just because the customer got distracted. The follow-up is written from the current conversation, so it picks up where the chat left off and appears as a normal message in the conversation.

Turn it on with the AI Follow-up toggle, then set Wait time: how long AI waits after the customer's last message before sending the follow-up (3 minutes by default).

AI does not send a follow-up when:

• the conversation is already resolved
• the conversation was transferred to a human
• the customer has closed the chat widget

Custom instruction

Custom instruction allows you to provide specific guidance on how your AI assistant should interact with customers. You can control how AI handles customer inquiries with custom instructions.

You can personalize your AI assistant's responses to better align with:

• Specific business needs
• Unique brand voice
• Particular topics or inquiries that are common for your store
• Special handling requirements for certain types of questions
• How to handle specific scenarios

You can manually add your instructions or generate instructions with AI.

• Add your own instruction: Go to AI assistant → Go to Instruction tab → Enter your Custom instruction

• Generate with AI:

AI channels

Enable AI to auto-reply on connected channels: Email, Messenger, Instagram, and WhatsApp. Each channel can be toggled on or off independently.

AI channels

AI product page

Add an inline AI assistant directly on your product pages. Customers can ask product-specific questions and get instant answers without opening the chatbox.

AI product page