SEA Post Purchase Survey
Who can use this feature?
- This feature is available for all users
- Get SEA Post Purchase Survey (opens in a new tab) on Shopify
What is the SEA Post Purchase Survey integration
SEA Post Purchase Survey (SEA Survey) is a Shopify app for sending surveys to customers after they buy. This integration keeps your Chatty contacts in sync with SEA Survey, so you can send surveys to the right people.
Once connected, Chatty sends your contacts to SEA Survey and keeps them up to date as they change.
How to connect SEA Post Purchase Survey
Go to Settings → Integrations → SEA Post Purchase Survey.
Install SEA Post Purchase Survey
Open the app on Shopify and install it on your store.
Connect the integration
In Step 2. Connect, click Connect. No API key is needed. The button stays disabled until Step 1 shows SEA Survey as installed.
Turn on customer sync
In Step 3. Integrations, turn on Customer sync for Survey to send your Chatty contacts to SEA Survey. The toggle stays locked until Step 2 connects, and reads "Connect in Step 2 to start syncing contacts" until then.
Expected result: Your contacts are sent to SEA Survey, and new or updated contacts keep syncing on their own.
Sync quiz response will bring customers' quiz responses into Chatty to help your AI. This option is marked Coming soon and is not available yet.
Do I need to sync contacts by hand?
No. After you turn on Customer sync for Survey, Chatty keeps your contacts up to date on its own, so new and changed contacts reach SEA without any extra step.
What is the "Send survey" button on the Contacts page?
It shows until you install and connect SEA Survey. Click it, then click Go to integration to open the setup page. Once connected, the button disappears.
Chatty Help Center