Welcome

"Customer support is essential for any e-commerce website."

"67% of shoppers abandon their cart when they can't get instant answers."

But customer support is dead.

And that's the best thing that ever happened to eCommerce.

What we called "customer support" was broken from the start.

A customer asks, "Does this jacket run small?" and we treat it like a problem to solve. But they're actually asking "Should I buy this jacket?"

The old customer support:	How Chatty do it:
Answer the question quickly	Understand the buying intent
Close the ticket efficiently	Recommend the right products
Measure response time	Capture sales

This is conversational commerce. This is what Chatty delivers every day.

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Discover Chatty

Set up live chat and allow instant support on your site

Channels

Connect other channels and manage all customers' conversation in Chatty inbox

Team

Invite your team to manage conversation together in Chatty

Overview

Activate your AI assistant

AI training

Train AI with your store data

Customize AI assistant

Build AI assistant with your brand image, voice and tone

Add and manage questions and answers in FAQs hub

Translation

Translate your FAQs and chatbox