💬Get free consultation
Email
Helpdesk
Who can use this feature?
- Helpdesk is available on every plan
- You see Helpdesk when your role can view tickets
Helpdesk tracks a customer request as a ticket. You work the ticket in Helpdesk, turn an Inbox conversation into a ticket, or turn incoming email into tickets.
How to open Helpdesk
- In Chatty, click Helpdesk in the left navigation.
Expected result: Helpdesk opens for the store you are working in. Start in Inbox.
You can also click Open in Helpdesk in Inbox, or View AI Feedback in Helpdesk on the AI agent page.
Tickets
Find a ticket, or create one
Reply
Reply, leave an internal note, or forward
From a conversation
Turn an Inbox conversation into a ticket
Turn incoming email into tickets
Chatty Help Center