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Who can use this feature?
- Helpdesk is in early access. Request early access (opens in a new tab) and we turn it on for your store.
- Once Helpdesk is on for your store, it works on every plan
- You see Helpdesk when your role can view tickets
Email signature
The signature is added to outbound email replies.
What this is for
The default email signature is the sign-off added to email replies.
This helps every email from Helpdesk close with the same name and details, without pasting them each time.
It applies to email you send after you save. Older mail stays as it was.
How to set the email signature
- In Helpdesk, open settings, then open General.
- Edit Default email signature.
- Replace the sample sign-off with your own.
Expected result: The signature is appended to outbound email replies by default.
Does this change old emails?
No. It is added to email replies you send after you save it.
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