Embedded chatbox

What is embedded chatbox?

Embedded chatbox lets you add your complete chatbox directly into any page on your store as a full-width section.

Unlike the floating chatbox button, this embeds the entire chat interface seamlessly into your page layout.

You can embed the full chatbox experience directly into specific pages like:

Dedicated support or contact pages
Product information pages
FAQ pages with live support access

	Floating chatbox	Embedded chatbox
Display	Button that opens overlay	Full interface built into page
Visibility	Available on all pages	Only on pages where you add it
Space usage	Floats over content	Takes up section space on page
Best for	Store-wide availability	Dedicated support pages

You can use both embedded and floating chatbox together. For example, have floating chat available everywhere, plus embedded one on your contact page.

How to add embedded chatbox to your page

Go to Chatbox

In the Advanced tab, find Embedded chatbox

Click Go to theme

You'll land in your theme editor on the product template. Switch to the page you want first if you're adding the chatbox somewhere else.

Click Add section, open Apps, and pick Embedded chatbox

Set up the section on the right panel

Click Save

The section panel has these settings:

Setting	What it does
Width size	Chatbox width in pixels. Ignored while Fill is on.
Fill	Stretches the chatbox to the full width of the section. On by default.
Widget style	Border or Shadow around the chatbox. Border by default.
Widget border color	Border color, used when the style is Border.
Online status	Shows or hides your online status inside the embedded chatbox.
Widget radius	Corner rounding in pixels. `0` by default.
Device	Show on All, Desktop only, or Mobile only.

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