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Air Reviews

Why Chatty for reviews collection

Chatty is an AI-powered live chat platform that helps you engage with customers in real-time to solve their concerns. Then Chatty converts these positive interactions into reviews.

By using Chatty with Air Reviews, you can create a complete feedback loop that turns conversations into social proof for your store.

Chatty helps:

• Capture customer's situation in real-time before it becomes a public review
• Resolve issues quickly to prevent negative reviews
• Create personalized touchpoints for requesting reviews
• Provide 24/7 support with AI to address customer questions instantly

How to set up Chatty for review collection

Best practices for review collection

:round_pushpin: Training AI assistant to encourage reviews

• Add questions about leaving a review
• Create replies that politely guide customers to leave reviews

:round_pushpin: Set up proactive chat for potential customers

• Identify when customers can leave review
• Set up proactive messages to encourage customers to leave a review

:round_pushpin: Add FAQs about review collections for post-purchase questions

• In FAQs list, add more content about review collection to answers for post-purchase questions

Respond quickly to prevent negative reviews

When customers have issues, the speed of your response can determine whether they leave a negative review or become loyal advocates:

1. Set up notifications in Chatty to alert you of new messages
2. Use quick replies for common questions
3. Prioritize responding to customers who express frustration
4. Resolve issues completely before requesting a review