💬Get free consultation
Air Reviews
Who can use this feature?
- This feature is available for all users
- Get Air Product review (opens in a new tab) free
How to set up Chatty for review collection
Install Chatty & Air Reviews
Set up a customer support center
- Enable chatbox
- Enable live chat
- Activate & train AI
Learn more to get started with Chatty
Best practices for review collection
:round_pushpin: Training AI assistant to encourage reviews
- Add questions about leaving a review
- Create replies that politely guide customers to leave reviews
:round_pushpin: Set up proactive chat for potential customers
- Identify when customers can leave review
- Set up proactive messages to encourage customers to leave a review
:round_pushpin: Add FAQs about review collections for post-purchase questions
- In FAQs list, add more content about review collection to answers for post-purchase questions
Respond quickly to prevent negative reviews
When customers have issues, the speed of your response can determine whether they leave a negative review or become loyal advocates:
- Set up notifications in Chatty to alert you of new messages
- Use quick replies for common questions
- Prioritize responding to customers who express frustration
- Resolve issues completely before requesting a review
Chatty Help Center