# FAQs

<details>

<summary>What do I need to do after uninstalling Chatty?</summary>

Please note, in some cases, when the app is removed from your Shopify store, our code might remain but will be disabled. This happens because we lose access to the theme files immediately when you uninstall our app.

Follow these steps to manually remove what's remaining.

**1. Delete FAQ page**

1. Get access to Shopify Admin → Online store → Pages
2. Select page "Frequently Asked Question"
3. Click **Actions** → **Delete pages**

   <figure><img src="https://263145331-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdHQiLAklXYfrIyImUrH0%2Fuploads%2Fi9ds8Jz0XUmcnDWAE7p5%2FChatty%20-%20uninstall%20faq%201.png?alt=media&#x26;token=6f04d6c6-e60f-4a88-ab2e-778830ea4d78" alt="remove page after uninstall app"><figcaption></figcaption></figure>

</details>

<details>

<summary>Does Chatty translate questions and answer?</summary>

Yes. Now you can translate questions and answer in [Translation](https://help.chatty.net/others/translation).

</details>

<details>

<summary>I publish a language but I cannot see on my store.</summary>

Before publishing a new language, make sure your website is available in that language.

In Shopify Admin, click **Settings** -> **Language** and set up your language.

*

```
<figure><img src="../.gitbook/assets/Chatty - setting s language in translation.png" alt="settings language"><figcaption></figcaption></figure>
```

```
<figure><img src="../.gitbook/assets/Chatty - published language.png" alt=""><figcaption></figcaption></figure>



<figure><img src="../.gitbook/assets/Chatty - language in translation.png" alt=""><figcaption></figcaption></figure>
```

</details>

<details>

<summary>I set up online hours but I cannot see my online status in chatbox.</summary>

Online/offline status only works if you turn on **Contact us** block in chatbox.

1. Go to Widget -> Genersl
2. In Blocks, turn on **Contact us**

   <figure><img src="https://263145331-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdHQiLAklXYfrIyImUrH0%2Fuploads%2F3mLIkVxj7wc0btq2xrAo%2FChatty%20-%20online%20time%20contact%20us.png?alt=media&#x26;token=f7e7a0d5-7505-4f82-bc62-1ffb84d18844" alt="turn on contact us for online offline status"><figcaption></figcaption></figure>

</details>

<details>

<summary>Can I export all questions to my device?</summary>

* Yes, you can export questions in .CVS file. Go to **FAQs** -> Select questions & click **Export.**<br>

  <figure><img src="https://263145331-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdHQiLAklXYfrIyImUrH0%2Fuploads%2FYRz1jQNeWU8di0OalDZl%2Fselect%20export.png?alt=media&#x26;token=9ed46560-ba4c-4b5a-94a1-ae0a69a91f50" alt=""><figcaption></figcaption></figure>

  <figure><img src="https://263145331-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdHQiLAklXYfrIyImUrH0%2Fuploads%2FQHyxVUax7yWSbLLJX0s4%2Fselect%20faq%20and%20export.png?alt=media&#x26;token=8ce87300-0592-45c0-bd11-05af335811e1" alt=""><figcaption></figcaption></figure>

</details>

<details>

<summary>Why can't I connect my Outlook email to Chatty?</summary>

The most common reason is that your organization's Outlook settings block automatic email forwarding for security reasons. This is a default setting in many company email systems.

Contact your organization's IT admin to request permission. [Learn more.](https://help.chatty.net/live-chat/channels#unable-to-connect-outlook-email-to-chatty)

</details>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.chatty.net/faqs.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.