Review suggested Q&A
What is suggested Q&A
Chatty reads your store policies, settings, and pages, then drafts answers to 15 common ecommerce questions. You review each one and add the good ones to your training data.
This helps you give a new AI agent a base of correct answers quickly.
This is not the same as the suggested questions shown in the chatbox. Those are covered in AI homepage and AI product page.
How to open suggested Q&A
- Go to AI agent → Training data → Custom knowledge.
- Click Review now on the suggested Q&A banner. The button reads Review remaining once you have started.
- The Review suggested Q&A page opens.
Two other routes open the same page. Open More actions and choose Suggested Q&As, or click the Review suggested Q&A task in the AI guide.
Expected result: You see the drafted questions grouped by category, with a progress bar showing how many you have reviewed.
Chatty does not draft these answers when you install the app. Click Generate on the banner to build the list. Chatty also generates once if you open the review page while it is empty.
What the categories cover
| Category | Questions |
|---|---|
| Store Info & Contact | 4 |
| Shipping & Delivery | 4 |
| Orders & Modifications | 3 |
| Returns & Refunds | 3 |
| Account | 1 |
How to review one answer at a time
- Click a category to expand it.
- Read the drafted answer.
- Click Accept if it is right, or Skip if it does not apply to your store.
- To change the wording first, click Edit.
- Edit the answer, then click Save.
Expected result: Accepted items show an Added badge and move into your training data. Skipped items show a Skipped badge.
A skipped item stays in the list and keeps its Accept and Edit buttons. You can add it later.
Read every answer before you accept it. Chatty drafts these from your store data, so a missing or outdated policy page produces a wrong answer.
Generating again rebuilds every item and clears all Added and Skipped badges.
Can I stop halfway and come back?
Yes. Click Skip for now. Your accepted and skipped items are saved, and the rest stay pending.
What happens to an answer I accept?
It becomes a custom answer in your training data, titled after the question's topic. Your AI uses it in customer conversations like any answer you wrote.
The answer does not carry a category. The five groups only sort the review page. If the same question already exists, the accepted answer replaces the old one.
The answers are wrong for my store. What should I do?
Skip them, then fix the source. Update your policy pages and store settings, because the drafts are built from those. Generate again to redraft every answer.
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