Product roadmap

April 2026

Unassigned AI transfer alert

New feature

Never miss a customer request when AI transfers a conversation with no agent assigned

17TRACK order tracking integration

New feature

Connect 17TRACK to show real-time order status in chatbox, Inbox, and AI replies

Real-time translation in Inbox

New feature

Translate messages and preview replies in the customer's language, directly in Inbox

Batch question testing

New feature

Test your AI's accuracy by running multiple questions at once and reviewing all results in one session

AI usage calculator

New feature

Estimate your monthly AI cost before choosing a plan to avoid overage surprises

AI assistant on homepage

New feature

Engage visitors with AI chat from the moment they land on your store homepage

Shopify S&D sync for AI recommendations

New feature

AI suggests related and complementary products using your Shopify Search & Discovery data

Revenue attribution on Shopify orders

New feature

Orders get tagged chatty-assisted and chatty-direct so you can filter revenue by chat in Shopify

AI re-engagement when agent is inactive

New feature

AI automatically picks up resolved conversations and covers agents who go quiet mid-conversation

March 2026

Conversation reminder

New feature

Set a reminder on any conversation so you never forget to follow up with a customer

Insert product & discount on social channels

New feature

Send product links and discount codes in Messenger and Instagram conversations directly from Inbox

New feature

See and control all active sessions on your account — log out any device remotely

Size guide upgrade

Improvement

Add size charts as text, assign guides per product, and let AI ask customers for their measurements

Default FAQ category

Improvement

FAQs always stay safe when a category is deleted — automatically moved to Uncategorized

Custom URL Regex for chatbox display

Improvement

Control exactly which pages show or hide your chatbox using URL patterns and regex

February 2026

Custom conversation tags

New feature

Add custom tags to organize and filter conversations in Inbox

Team performance tracking

New feature

Track individual agent performance with response time, resolution rate, and CSAT data

Custom attributes

New feature

Better manage conversations by add your own extra information

Related conversation

New feature

See other conversations from the same customer in Inbox

Real-time translation

New feature

Translate customer messages in Inbox and reply faster across languages

January 2026

Redesign AI setup

Improvement

A cleaner, simpler AI setup flow to get your assistant trained and live faster

Conversation time analytics

New feature

Track how long conversations take to resolve and spot support bottlenecks

Inventory status scenario

New feature

AI automatically handles out-of-stock questions with accurate inventory status

December 2025

Sales analytics

New feature

Track revenue and orders attributed to Chatty conversations in one dashboard

App language

New feature

Set the display language for your Chatty app interface

Auto IP blocking for spam

New feature

Automatically detect and block spam IPs to keep your inbox clean

Shopify Flow integration

New feature

Trigger Shopify Flow automations from chat events and customer actions

FAQs block code snippet

New feature

Embed your FAQ section on any page with a simple code snippet

Abandoned cart reminder

New feature

Send proactive chat to customers who left items in their cart to recover the sale

Smarter welcome teaser

Improvement

Show personalized welcome messages based on customer behavior and page context

November 2025

Quick question - Proactive chat

New feature

Ask customers one targeted question proactively to start conversations at the right moment

Follow-up questions

New feature

AI suggests follow-up questions after each response to guide customers to the answer faster

Spam protection

New feature

Automatically filter and block spam contacts to keep your inbox focused on real customers

Video in chat

New feature

Share videos directly in chat conversations for richer customer support

AI reads customer images

New feature

AI analyzes images sent by customers to provide more accurate and contextual replies

Auto-assignment settings

Improvement

Fine-tune how conversations are automatically routed and assigned to your team

FAQ translation limits

Changed

Updated character limits for translated FAQ content across all supported languages

File storage with CDN

New feature

Files shared in chat are now stored and delivered via CDN for faster load times

Send conversation transcript

New feature

Email a full conversation transcript to customers at the end of a support session

AI auto-reply for WhatsApp

New feature

AI automatically handles incoming WhatsApp conversations so no message goes unanswered

AI assistant on product page

New feature

Show AI chat directly on product pages to answer questions and convert browsers into buyers

Collection boost

New feature

Trigger proactive chat when customers browse collection pages to boost engagement

Proactive chat by country

New feature

Display targeted proactive chat messages based on customer location and market

October 2025

Website integration

Improvement

Embed Chatty on any website beyond Shopify

Enhanced inbox filter

New feature

Better organize conversations with new filter

AI sales promotion

Improvement

AI suggests products based on your sales strategy and special occasions

Metafield sync

New feature

Sync variant metafields to train AI with detailed product variations

Size guide

New feature

Let AI recommend accurate sizes from your guides

AI transfer

New feature

Customize when and how AI transfers conversations to your team

Proactive chat by country

Improvement

Display different proactive chat messages for each market

Collection boost

Improvement

Send proactive chat when customers view your collection page

September 2025

AI suggests products by markets

Improvement

Show prices and product links based on customer's market

AI smart collectiond

New feature

Control which products AI recommends as best sellers and new arrivals

AI reply on social channels

Improvement

AI now replies automatically on Instagram & Messenger for faster social media support

Embed chatbox

New feature

Add chatbox as a section to your store

Proactive chat analytics

New feature

Track views, clicks, and revenue from each proactive chat campaign to optimize performance

Product tag control

New feature

Now you can add/remove "Best seller" and "New arrival" tags

AI charge tracking

New feature

Track AI replies cost with monthly history

AI product management

Improvement

Manage products for AI training with add/remove controls

Translation management update

Improvement

New side-by-side layout makes managing translations easier

Product FAQs for AI training

New feature

Create specific FAQs for each product to train AI

August 2025

AI spending control

New feature

Manage AI costs with clearer spending limits and auto controls

Update "Name" field in form

New feature

Merged first name & last name into "Name" field in form

Advanced automation - Proactive chat

Improvement

Create proactive chat campaigns that turn website into buyers

CSAT analytics

New feature

Track customer satisfaction to optimize chat

Intent tracking

New feature

Automatically categorize AI responses by customer intent

Markets for AI training

New feature

Control how prices display in your chatbox across different markets

Delete conversations & contacts

New feature

Delete contact info to comply with GDPR compliance

July 2025

Currency for different markets

Improvement

AI suggests products in the currency that customers are using

Filter products in training data

Improvement

Message sending now is blocked while AI responds

AI availability

New feature

Set up when AI is available to handle chat

AI order tracking

Improvement

AI auto handles order tracking requests in chat

AI email auto-reply

New feature

AI assistant now responds auto in email conversations

Simplified AI Instructions

Improvement

Combine Ai tone and response settings into Custom instruction

Scenario - Keywords removed

AI uses scenario names instead of keywords for better context understanding

Order tracking settings moved

Improvement

Order tracking settings now located in Integrations

Rate AI response

New feature

Let customers rate Ai answers to improve chat performance

AI settings - moved

Improvement

AI identity & Ai transfer has moved to Settings

Checkout chat

New feature

Show chatbox on checkout and thank you pages

Reset conversations

New feature

Start new conversations for better AI accuracy and context

June 2025

Account management for web app

Improvement

Update your profile and change password for web app

WhatsApp channel

New feature

Connect WhatsApp to manage conversations in Chatty

Satisfaction survey

New feature

Collect customer feedback in conversations

AI reply control

Improvement

Message sending now is blocked while AI responds

Weekly email reports

New feature

Get weekly email reports on chat performance and unresolved questions

Pre-chat form delay

Improvement

Let visitors start chatting instantly & collect details later

Transfer detection

New feature

AI automatically detects when customers want human help and transfers

May 2025

AI spending limit

New feature

Set monthly spending limits for AI replies

Data sources in test zone

New feature

Review what data sources your AI uses to answer in test zone

Chat summary

New feature

Quickly summarize conversations with AI for team transfer

AI scenario

New feature

Train your AI to handle specific scenarios

AI-generated instruction

New feature

Generate instructions for AI assistant based on your business needs

Chat summary

New feature

Quickly summarize conversations with AI for team transfer

Product metafields

New feature

Sync product metafields to train your AI

Transfer by contact form

Improvement

Let customers submit support requests when AI can't help

April 2025

Train AI by URLs and files

New feature

Add URLs and files to data source to train AI assistant

Analytics about revenue

New feature

See how Chatty helps drive sales and conversions in numbers

Bulk management in data source

Improvement

Select multiple data sources and update them all at once

Get notifications for AI conversations

Improvement

Keep track of conversations handled by AI

March 2025

Custom instruction for AI

Improvement

Personalize how your AI assistant responds to customers with custom instruction

Connect Instagram

New feature

Get Instagram direct messages in your inbox

AI response review

Improvement

See what information AI uses to answer questions

February 2025

Klaviyo

New feature

Connect Chatty with Klaviyo and manage conversations from emails/SMS

Instruction for AI

New feature

Set up how AI answers customer questions on: tone of voice, length of answer

Unresolved questions by AI

New feature

Show unresolved questions that AI assistant couldn't answer to optimize AI

Internal note

New feature

Leave private comments within conversations for team members

January 2025

AI product recommendation

New feature

Enable AI-powered product recommendation in livechat

AI test zone

New feature

Test how AI assistant respond to customer question before going live

December 2024

Joy Loyalty integration

New feature

Integrate with Joy to manage loyalty program info of customers

Custom sending domain

Improvement

Send emails from custom domains

AI reply

New feature

Enable AI-powered reply in live chat

Auto assignment

New feature

Auto-assign conversation to staff

Web app

New feature

Web-version to manage conversations without logging into Shopify admin

November 2024

Multiple store chat

New feature

Manage conversations through all stores in one Chatty

Cart information

New feature

Show products added to cart by customers

Mention members

New feature

Mention other members in note

October 2024

Team assignment

New feature

Assign conversation to your staff member

Messenger integration

New feature

Chatty with Messenger and manage all messages in one channel

AI assistant (beta)

New feature

Enable AI-powered chatflow helps answer questions based on FAQs

Improved message sending

Improvement

Send messages by pressing Shift + Enter

Email signature

New feature

Set up email signature for conversations from email channel

Update quick start

Improvement

Updated quick start with 2 groups: Build FAQs and launch live chat

Manage contacts

Improvement

Add image to discount

Updated conversation list interface

New feature

Insert products (product variants) and collections in chat with customers

September 2024

Insert product

New feature

Insert products (product variants) and collections in chat with customers

Assistant: Subscribe newsletter

Improvement

Add image to discount

FAQs analysis

New feature

Check key metrics about your FAQs

Hide teaser message

Improvement

Show and hide teaser message

Assistant: Suggested FAQs

New feature

Show common questions in chatzone

Import and export FAQs

New feature

Import bulk FAQs and export FAQs to CVS file

FAQs page appearance

Improvement

More settings for FAQs appearance

August 2024

Pre-chat form

New feature

Form that collects customer info before chat starts

First auto-reply message

New feature

Send auto-reply messages when you're offline and online

Deeplink

New feature

Open specific chatbox section by deeplink

Conversation history

New feature

Send conversation history to customer

Export FAQs

New feature

Export FAQs in CVS file

July 2024

FAQs block

New feature

Add FAQs section to any pages

Online status

New feature

Check customers' nline statis in live chat

Insert link

New feature

Add hyperlink to messages sent to customers

Contact button

New feature

Add contact button to anywhere on website

Quick replies

New feature

Set up common messages to answer customers

Upload images and files

New feature

Send images and files in live chat

Insert discount

New feature

Send customers discount in live chat

Block users

New feature

Block user to not receive any messages from them

Sound notification

New feature

Sound notifications for new messages

Chatty mobile app

New feature

Manage conversations on your devices anywhere anytime

June 2024

Unread conversations

New feature

Filter unread conversatiosn

Assistant: Subscribe newsletter

New feature

Capture customer info by promotions

Customer details

Improvement

Check customer info (phone, name, address, orders, etc.)

Translate FAQs

New feature

Translate questions and answers

Customer behavior

New feature

Check customer behavior in chat like add to cart

New presets

Improvement

More presets to customize chatbox

Name & avatar of chatbot

New feature

Change name and avatar of chatbot in live chat

Web push notification

New feature

Notifications for new messages

Chat analytics

New feature

Check chat performance with new analytics

May 2024

Order tracking method

Improvement

Track orders in chatbox by order number and tracking number

Assistant: Welcome visitors

Changed

Offer quick support to customers with targeted scenarios

Email notification for new messages

New feature

Send emails for new messages

WeChat update

Changed

WeChat unavailable in contact method

April 2024

Auto-translation

Improvement

More languages are supported in Chatty

March 08, 2024

Translation for navigation

New feature

Translate content in navigation

More supported languages

Improvement

More languages are supported to auto-translate in app

New widget style

New feature

Show or hide navigation in chatbox

February 2024

New FAQs category interface

New feature

FAQs is shown in seperate tab

Overview Release Notes

Product roadmap

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