WhatsApp

How to connect WhatsApp account to Chatty

Who can use this feature?

• This feature is available for all users.

By connecting WhatsApp, you can check messages from WhatsApp right in Chatty.

Before connecting WhatsApp to Chatty, make sure you have:

• A Facebook page for your business

• A WhatsApp Business account linked to that Facebook page

• Admin access to both your Facebook page and your WhatsApp Business account

You can connect multiple WhatsApp accounts to Chatty.

How to connect WhatsApp to Chatty

1

Go to channels settings

1. Go to Channels in your Chatty dashboard

2. Find the WhatsApp section

3. Click Manage

2

Connect your Facebook account

1. Click Connect account

2. You'll be redirected to Facebook login

3. Enter your Facebook credentials and log in

4. Review the permissions that Chatty requests

5. Click Continue to grant access

3

Select your WhatsApp account

1. After connecting Facebook, you'll see a list of WhatsApp Business accounts linked to your Facebook page

2. Select the WhatsApp account you want to connect to Chatty

3. Click Connect to complete the setup

4

Confirm connection

1. You'll see a confirmation message that WhatsApp is connected

2. WhatsApp conversations will now appear in your Chatty inbox with a WhatsApp icon

3. Test the connection by sending a message to your WhatsApp Business number

How to connect WhatsApp Business to a Facebook page

1

Download WhatsApp Business app

2

Login Facebook

1. From the Tools tab, tap Facebook & Instagram

2. Click Facebook

3. Click Continue

4. Log in

3

Connect Facebook page

1. Select the Facebook Page you want to link to your WhatsApp Business account

2. Click Connect WhatsApp

If you don’t have a Facebook Page, you’ll have the option to create one

4

Successfully connected WhatsApp

You’ll now see a WhatsApp button on your Facebook page.

Once you return to the WhatsApp Business app, you’ll see your linked Facebook Page at the top of the Facebook & Instagram screen.

WhatsApp template

WhatsApp templates are pre-approved message formats that let you start conversations with customers. They're the only way to send WhatsApp messages to customers who:

• Haven't messaged you before

• Haven't sent you a message in the last 24 hours

Templates come in three types:

• Marketing: Promotional offers, product announcements, sales campaigns

• Utility: Order updates, shipping notifications, appointment reminders

• Authentication (not supported): Verification codes, security messages

Once a customer replies to your template message, you can have a normal conversation for the next 24 hours without needing templates.

FAQs

I don't see any WhatsApp accounts when trying to connect. What should I do?

Your WhatsApp Business account must be connected to your Facebook page first. Follow these steps:

1. Go to your Facebook page settings

2. Navigate to WhatsApp

3. Connect your WhatsApp Business account to your Facebook page

4. Return to Chatty and try connecting again

Can I connect my personal WhatsApp number?

No, you can only connect WhatsApp Business accounts. Personal WhatsApp accounts cannot be integrated with business tools like Chatty.

What if I don't have a WhatsApp Business account?

You'll need to create a WhatsApp Business account first:

1. Download WhatsApp Business app

2. Set up your business profile

3. Connect it to your Facebook page

4. Make sure Meta approves your account

5. Return to Chatty to complete the integration

Read this guide for more details.

Why is my WhatsApp Business number showing as "Pending"?

When your WhatsApp Business number shows "Pending" status in Chatty, it means Meta (WhatsApp) hasn't approved your number yet, even though you've completed the connection process.

There are two main reasons why your WhatsApp Business number remains pending:

Two-Factor Authentication (2FA) not enabled

1. Open your WhatsApp Business app

2. Go to Settings → Account → Two-step verification

3. Turn on Two-step verification and set up a 6-digit PIN

4. Wait for Meta to approve your number (Meta's approval process typically takes 24-48 hours, but can take longer during busy periods.)

5. Reconnect to Chatty once approved

Display name doesn't meet Meta's guidelines

Learn more about WhatsApp Business display name

Can I create a new WhatsApp account during the connection process?

Yes, if you don't have a WhatsApp Business account connected to your Facebook page, you can create one during the setup process. Note that this will be a new WhatsApp number, not linked to any existing personal WhatsApp account.

Can I disconnect WhatsApp later?

Yes, you can disconnect WhatsApp at any time:

1. Go to Channels → WhatsApp → Manage

2. Click Disconnect

3. Confirm the disconnection Existing conversation history will remain in Chatty but no new messages will sync.

Will customers know I'm using Chatty to reply?

No, customers will see your responses as coming directly from your WhatsApp Business account. The integration is invisible to customers.