# Joy

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**Who can use this feature?**

* This feature is available for Joy Ultimate plan users
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### What is Joy Rewards & Loyalty Program?

[Joy](https://apps.shopify.com/joyio?utm_source=Chatty\&utm_medium=userguide\&utm_campaign=integration) is a Shopify app that provide loyalty program for enhancing customer retention and satisfaction.

It offers a full suite of features (rewards program, points, VIP tiers and referrals…).

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Learn more about [Joy Rewards & Loyalty Program](https://apps.shopify.com/joyio?utm_source=Chatty\&utm_medium=userguide\&utm_campaign=integration)
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### Why integrate Joy?

By integrating Chatty with Joy, you can get access to customers’ loyalty profiles and activity right in Chatty Inbox, which includes

* Type 
* VIP tier 
* Points balance 
* Birthday 
* Referral link 

Then, you have more information to personalize answers to customer inquiries or provide suitable services/products.

You can check Joy profile in:

* Customer details in Contacts
* Conversation details

<figure><img src="https://263145331-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdHQiLAklXYfrIyImUrH0%2Fuploads%2FdalCk0Sbd9NNubeCmZRN%2Fjoy%20profile%20in%20contact.png?alt=media&#x26;token=84f90e75-5fae-44c3-a542-e099e70ae712" alt=""><figcaption><p>Joy profile shown in customer details</p></figcaption></figure>

<figure><img src="https://263145331-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdHQiLAklXYfrIyImUrH0%2Fuploads%2Fj4rMQZcBeVPRSbihqrO4%2Fjoy%20profile%20in%20conversation.png?alt=media&#x26;token=7d011a2a-a040-4d43-8d06-90463600f2bc" alt=""><figcaption><p>Joy profile shown in conversation details</p></figcaption></figure>

### How to integrate?

{% stepper %}
{% step %}
Go to **Integrations**
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{% step %}
In "Joy" click **Manage**
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#### Install Joy (step 1)

Click **Go to Joy** and install app.&#x20;

If you have already installed Joy, skip this step
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#### Click **Connect** (step 2)

Click Connect to enable loyalty data sync between Joy and Chatty
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#### View Joy info

After integrating, you can go to **Customer details** or **Conversation details** to view Joy info
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{% embed url="<https://app.arcade.software/share/lamsTSWoKcXQHLUeBgR0>" %}