Facebook messenger/Instagram

Connect Facebook page and Instagram receive and reply to messages directly in Chatty inbox

Who can use this feature?

• This feature is available for all users.

What is Facebook and Instagram connection?

This feature allows you to receive and respond to both Facebook Messenger and Instagram direct messages directly within your Chatty inbox.

By connecting these to Chatty, you can:

• Manage all conversations from Facebook and Instagram, in one centralized location

• Save time by not switching between different platforms

• Provide faster and more consistent customer support

• Keep track of customer interactions across different platforms

• Respond to customers on their preferred communication channel

How to connect Facebook and Instagram to Chatty

Only Instagram business accounts connected to your Facebook Page can be integrated.

1

Go to Settings → Channels

2

In Messenger/Instagram, click Manage

3

Click Connect to Facebook

4

Log in to your Facebook account

5

Select pages to connect

6

Click Save

Manage Facebook and Instagram accounts

After connecting your Facebook account, you can check your connected pages here.

If "No associated Instagram account found" appears, you need to connect an Instagram business account to your Facebook Page first through Facebook's settings. Learn more.

Add pages from the same Facebook account to Chatty

1. Click Reconnect

2. Click Edit previous settings

3. Select the pages you want to connect

4. Continue to save

Remove connected pages from Chatty

1. Click Edit in the connected page

2. Turn off page

3. Click Save

Connect other Facebook account

1. Click Disconnect

2. Click Connect to Facebook and connect to your new account

Messages from Facebook and Instagram

Messages from connected pages will be synced to Chatty inbox.

In Inbox, messages from Facebook/Instagram have Messenger/Instagram icon.

You can click Messenger in "Channel" to select all conversations from Facebook or Instagram.

Messages from Facebook

Why does Chatty need access to my Facebook Page?

Chatty needs access to your Facebook Page to do the following:

1. Show your Facebook messages in the Chatty app. This allows you to see and manage all your conversations in one place.

2. Let you reply to messages directly from Chatty. This makes it more convenient to respond to people without switching apps.

3. Organize your conversations and link messages to the correct Facebook Page. This helps keep your messages organized and easy to find.

What happens to existing conversations if I disconnect?

By disconnecting from Facebook pages, existing conversations will stay in Inbox without update.

Can I connect multiple Facebook accounts?

No. You can connect only one Facebook account to Chatty.

Can I connect multiple Facebook Pages?

Yes, you can connect multiple Facebook Pages to Chatty. Each connected page will have its associated Instagram account connected automatically (if applicable).