# Zendesk

{% hint style="info" %}
**Who can use this feature?**

* This feature is available for all users
  {% endhint %}

### What is Zendesk integration?

Zendesk integration automatically saves your Chatty conversation history to Zendesk as support tickets. 

When you resolve a conversation in Chatty, the system creates a ticket in Zendesk with the full conversation transcript and customer details.

<figure><img src="https://263145331-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdHQiLAklXYfrIyImUrH0%2Fuploads%2F3OFFBPo5La9LriFxufmD%2FTicket%20from%20chatty.png?alt=media&#x26;token=51a13605-d565-4da0-819e-4b0ad3493dc8" alt=""><figcaption></figcaption></figure>

#### Why integrate Zendesk?

With Zendesk integration, you can:

* Automatically save all resolved conversations as Zendesk tickets
* Keep complete conversation history in one central system
* Track support performance across all channels
* Access customer interaction records without manual work

#### How to connect Zendesk with Chatty

{% stepper %}
{% step %}

#### Go to Zendesk Integration

* Go to **Settings** → **Integrations**
* Find **Zendesk** in the integrations list
* Click **Manage**
  {% endstep %}

{% step %}

#### Enter Zendesk subdomain

Enter your Zendesk account subdomain.

Your Zendesk subdomain is the first part of your Zendesk URL. For example, if your Zendesk URL is `yourstore.zendesk.com`, your subdomain is `yourstore`.
{% endstep %}

{% step %}

#### Authorize connection

* Click **Connect**
* You'll be redirected to Zendesk OAuth page
* Click **Allow** to authorize Chatty
* You'll be redirected back to Chatty
* Your connection status will show as **Connected**
  {% endstep %}
  {% endstepper %}

#### How Zendesk integration works

**Automatic ticket creation**

When you resolve a conversation in Chatty inbox, the integration automatically creates a ticket in Zendesk.

Each ticket includes:

* Customer profile information (name, email, contact details)
* Complete conversation transcript
* Timestamp of the conversation

<figure><img src="https://263145331-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdHQiLAklXYfrIyImUrH0%2Fuploads%2FzUzKbKFnZmdC783lb63X%2Fticket%20details.png?alt=media&#x26;token=c01f57b4-178e-4a70-a82b-cc8a7830747e" alt=""><figcaption></figcaption></figure>

**Reopened conversations**

If you reopen and resolve a conversation again, Chatty creates a new ticket in Zendesk instead of updating the previous ticket. This helps you track each support interaction separately.