Zendesk

Connect Zendesk with Chatty to automatically create support tickets from resolved conversations

Who can use this feature?

• This feature is available for all users

What is Zendesk integration?

Zendesk integration automatically saves your Chatty conversation history to Zendesk as support tickets.

When you resolve a conversation in Chatty, the system creates a ticket in Zendesk with the full conversation transcript and customer details.

Why integrate Zendesk?

With Zendesk integration, you can:

• Automatically save all resolved conversations as Zendesk tickets

• Keep complete conversation history in one central system

• Track support performance across all channels

• Access customer interaction records without manual work

How to connect Zendesk with Chatty

1

Go to Zendesk Integration

• Go to Settings → Integrations

• Find Zendesk in the integrations list

• Click Manage

2

Enter Zendesk subdomain

Enter your Zendesk account subdomain.

Your Zendesk subdomain is the first part of your Zendesk URL. For example, if your Zendesk URL is yourstore.zendesk.com, your subdomain is yourstore.

3

Authorize connection

• Click Connect

• You'll be redirected to Zendesk OAuth page

• Click Allow to authorize Chatty

• You'll be redirected back to Chatty

• Your connection status will show as Connected

How Zendesk integration works

Automatic ticket creation

When you resolve a conversation in Chatty inbox, the integration automatically creates a ticket in Zendesk.

Each ticket includes:

• Customer profile information (name, email, contact details)

• Complete conversation transcript

• Timestamp of the conversation

Reopened conversations

If you reopen and resolve a conversation again, Chatty creates a new ticket in Zendesk instead of updating the previous ticket. This helps you track each support interaction separately.