# Notifications

{% hint style="info" %}
**Who can use this feature?**

* This feature is available for all users
  {% endhint %}

Setting notifications for messages helps you take care of all customers. No missing messages.

#### There are 3 types of notification

* Web push notifications: Send push notifications to your web browser. Make sure that your allow notifications on your device.
  * Sound notifications (advanced): Web browser will play sound for new messages (only from end users' web browser, when you send them messages)
* Email notifications: Send emails for new messages
* Mobile notfication: Download Chatty mobile app for notifications on mobiles

### :bell: Web push notifications

You need to turn on notifications

{% stepper %}
{% step %}
**Turn on Notifications in app**

Go to Notifications -> In **Notify me when**, select "Web" for options you want to get notifications:

* There is a conversation assigned to me
* There is a new message from unassigned conversations
* There is a new message from conversations assigned to me
* There is a new message from AI assistant conversations
* There are no replies in 15 minutes from conversations assigned to me
  {% endstep %}

{% step %}
[**Turn on Notifications on web browser**](#turn-on-notifications-on-web-browser-1)

Currently, we support web push notifications on these web browsers: [Chrome](#chrome), [Microsoft Edge](#microsoft-edge), [Firefox](#firefox), [Opera](#opera), and Samsung Internet.

Read detailed instructions for each web browser below.

{% hint style="info" %}
If you are using different web browser which is not in the list, contact our support team through live chat in app.
{% endhint %}
{% endstep %}

{% step %}
**Turn on Notifications on your device**

You need to enable notifications for that web browser on your device (Windows, MacOS, Mobile) so that you can receive push notifications.

**Windows**

1. Go to Settings -> System -> Notifications (or Notifications & actions)
2. In "Get notifications from these senders", find your web browser
3. Turn on notifications

**MacOS**

1. Click Apple menu <img src="https://help.apple.com/assets/6716DCA9E121372173069823/6716DCAAD224F0859301B7BA/en_US/2f77cc85238452e25cb517130188bf99.png" alt="" data-size="line"> -> Click Notifications <img src="https://help.apple.com/assets/6716DCA9E121372173069823/6716DCAAD224F0859301B7BA/en_US/287be8ecdb2806cac35b021ecf0c0cf1.png" alt="" data-size="line"> in the sidebar
2. In Application Notifications, find your web browser
3. Turn on notifications

**Mobile**

To get notifications for new messages on mobiles, [download Chatty app.](https://help.chatty.net/mobile-and-web-app)
{% endstep %}
{% endstepper %}

#### Turn on Notifications on web browser

#### Chrome

{% stepper %}
{% step %}
In **Web push,** click **Manage**
{% endstep %}

{% step %}
You might see a new window is opened. Click <img src="https://263145331-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdHQiLAklXYfrIyImUrH0%2Fuploads%2FxhPLpgkYrFFMcroqakh0%2Fsettings-icon.png?alt=media&#x26;token=30b5dc47-d5a4-47cc-9339-2a32e67a49be" alt="" data-size="line">

<figure><img src="https://263145331-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdHQiLAklXYfrIyImUrH0%2Fuploads%2F94cCHhtAFayb7vr2r7Q4%2Fclick%20settigns%20in%20the%20pop%20up.png?alt=media&#x26;token=31ed726c-0045-4a82-bb49-416f025b616b" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}
Turn on **Notifications**

<figure><img src="https://263145331-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdHQiLAklXYfrIyImUrH0%2Fuploads%2FxbCei4YhXhdKm8TgVaEv%2FTurn%20on%20notifications.png?alt=media&#x26;token=c71c17ac-37a0-4f86-9057-5af8f88b3b07" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}
Get back to Chatty and click to **Save**.
{% endstep %}

{% step %}
Click **Send test** to check.

<figure><img src="https://263145331-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdHQiLAklXYfrIyImUrH0%2Fuploads%2FMWf2A8JbLRyQtUKWjhwM%2Fnotifications.png?alt=media&#x26;token=621e5624-4d63-4452-9ecc-7b0661a6971c" alt=""><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}

#### Microsoft Edge

{% stepper %}
{% step %}
In **Web push,** click **Manage**
{% endstep %}

{% step %}
You might see a new window is opened. Turn on **Notifications**.

<figure><img src="https://263145331-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdHQiLAklXYfrIyImUrH0%2Fuploads%2FZuosrLch4m6T5vGfpbSN%2Fclick%20here%20me.png?alt=media&#x26;token=afab554f-4ec4-450f-8348-14a92ae4d432" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}
Refresh page. Click to **Save**.
{% endstep %}

{% step %}
Click **Send test** to check if notification works.

<figure><img src="https://263145331-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdHQiLAklXYfrIyImUrH0%2Fuploads%2F0nAKaJOEtTTGY52aebnQ%2Fnotifications%20for%20ME.png?alt=media&#x26;token=87209b14-7dea-4b7d-9b76-8790c9a4962d" alt=""><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}

#### Firefox

We cannot help you grant permission for Chatty [in Shopify embed mode](#user-content-fn-1)[^1] if you use Firefox web browser. Go to Chatty web app to activate notification.

{% stepper %}
{% step %}
In top banner, click **Set up in web app.** You'll redirected to Chatty web app.

{% hint style="info" %}
Learn how to [activate account for web app](https://help.chatty.net/mobile-and-web-app/web-app).
{% endhint %}

<figure><img src="https://263145331-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdHQiLAklXYfrIyImUrH0%2Fuploads%2FJF0M6I63SU7p2QnuzVsm%2Fgo%20to%20web%20app%20to%20set%20up.png?alt=media&#x26;token=7ddb1496-db35-4bcc-8358-f0e8aa9bd16a" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}
In web app, click **Enable** in the banner

<figure><img src="https://263145331-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdHQiLAklXYfrIyImUrH0%2Fuploads%2Fwkf638N1yfrf59rFDRtH%2Fenable%20noti%20in%20firefox.png?alt=media&#x26;token=876ebebb-64b6-4a00-bed9-8585067b5722" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}
You will see a browser pop up. Click <img src="https://263145331-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdHQiLAklXYfrIyImUrH0%2Fuploads%2FCtWDGHEM6smi8NrFqwoi%2Fimage.png?alt=media&#x26;token=afd2362a-09ec-4f21-bb34-1da13dddd334" alt="" data-size="line"> to open notification settings.
{% endstep %}

{% step %}
Click Allow
{% endstep %}

{% step %}
Get back to Chatty and refresh page. Click **Send test** to check if notification works.

<figure><img src="https://263145331-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdHQiLAklXYfrIyImUrH0%2Fuploads%2FOqTYRA4HpGFGNmS0I1B9%2FNotification%20for%20firefoz.png?alt=media&#x26;token=3b71d4a8-f2d6-4ae5-81e7-6853219d7153" alt=""><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}

#### Opera

1. Turn on "Web push notifications"
2. You might see a new window is opened and click Allow<br>

   <figure><img src="https://263145331-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdHQiLAklXYfrIyImUrH0%2Fuploads%2FUSjDkx8g3xGf7Mb4ALxP%2Fallow%20noti%20opera.png?alt=media&#x26;token=7c02654f-ba55-451f-b606-18626318cbe4" alt=""><figcaption></figcaption></figure>
3. Refresh page. Click to **Save**.
4. After saving, you can click **Send test** to check if notification works.<br>

   <figure><img src="https://263145331-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdHQiLAklXYfrIyImUrH0%2Fuploads%2Fzb5ALKlGsBRBqqC1jgR1%2Fnotifications%20for%20opera.png?alt=media&#x26;token=3b79467d-f01d-40f5-ba90-003ddae7da58" alt=""><figcaption></figcaption></figure>

***

### :loud\_sound: Play sound notifications

By turning sound notification, your customer will get notifications for new messages with sound from devices.

You can select which type of messages you want to get notifications for: Only first message or all messages.

***

### :incoming\_envelope: Email notifications

By turning on email notifications, you will get emails for new messages or any other settings you want to.

You can add more emails to get notifications in **Manage**.

1. Go to Notification.
2. Select "Email" for options you want to get notifications:
   * A conversation is assigned to me
   * There is a new message from unassigned conversations
   * There is a new message from assigned conversations
   * There are no replies (for new messages) in 15 minutes from assigned conversations
3. Click **Save**

#### Send test email

After saving, you can click **Send test** email to get sample test.

<figure><img src="https://263145331-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdHQiLAklXYfrIyImUrH0%2Fuploads%2FjwDd87cn36NpdmqIzp7D%2Femail%20of%20new%20messages.png?alt=media&#x26;token=22a4602c-bae9-40bd-9cbb-37164bffe92f" alt="email of new message"><figcaption></figcaption></figure>

#### How to ensure Chatty notifications reach your inbox?

This helps prevent important notifications from being filtered to spam. You'll receive Chatty notifications in your primary inbox and **never miss customer messages.**

To keep Chatty emails out of spam, you can follow one of these ways:

* Add Chatty email to safe sender list
* Mark emails as important/not spam

:a: **Add Chatty email to safe sender list**

{% stepper %}
{% step %}
**Open Chatty email**
{% endstep %}

{% step %}
**Click the three dots menu (⋮) next to the sender's name**
{% endstep %}

{% step %}
**Select "Filter messages like this"**
{% endstep %}

{% step %}
**Click "Create filter"**
{% endstep %}

{% step %}
**Select "Never send to Spam" and "Always mark as important"**
{% endstep %}

{% step %}
**Click "Create filter" to save**
{% endstep %}
{% endstepper %}

{% embed url="<https://app.arcade.software/share/ox4946dr8MTzH1Sc8Zfo>" %}

:b: **Mark emails as important/not spam**

1. Open Chatty email
2. Click the importance marker <img src="https://263145331-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdHQiLAklXYfrIyImUrH0%2Fuploads%2FvRoHjFN9JYrhyjNZ6o6a%2Fmark.png?alt=media&#x26;token=4a78b92f-c68d-4b77-bb91-240ff4e7fbd4" alt="" data-size="line"> next to the email subject

   When marked as important, the icon will turn yellow.

<figure><img src="https://263145331-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdHQiLAklXYfrIyImUrH0%2Fuploads%2F1kisxueQ18ztV47FTckl%2Fmark%20as%20important.png?alt=media&#x26;token=1c3e37a4-4868-4947-ac50-75c30c57e6af" alt=""><figcaption></figcaption></figure>

[^1]: Embed app in Shopify admin


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.chatty.net/others/notifications.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.