Embedded chatbox

Embed chatbox to any page of your site as a section

Who can use this feature?

• This feature is available for all users

What is embedded chatbox?

Embedded chatbox lets you add your complete chatbox directly into any page on your store as a full-width section.

Unlike the floating chatbox button, this embeds the entire chat interface seamlessly into your page layout.

You can embed the full chatbox experience directly into specific pages like:

• Dedicated support or contact pages

• Product information pages

• FAQ pages with live support access

	Floating chatbox	Embedded chatbox
Display	Button that opens overlay	Full interface built into page
Visibility	Available on all pages	Only on pages where you add it
Space usage	Floats over content	Takes up section space on page
Best for	Store-wide availability	Dedicated support pages

You can use both embedded and floating chatbox together. For example, have floating chat available everywhere, plus embedded one on your contact page.

How to add embedded chatbox to your page

1

Go to Chatbox

2

In the Advanced tab, find Embedded chatbox

3

Click Go to theme

4

You'll be redirected to your theme editor. Choose where to add chatbox.

5

Click Add section

6

Click Save