Translation

Translate content on chatbox and FAQs page into your language

Who can use this feature?

• This feature is available for all users

Translation is a feature helps translate all content in chatbox into your language automatically. It saves your time and effort on manual translations for FAQ labels.

How does Translation work?

Your chatbox will be shown in Default language to all users in default.

If you publish more languages, those will be available for users who use that language on your website.

Set up languages of your website

Before publishing a new language, make sure your website is available in that language.

In Shopify Admin, click Settings -> Language and set up your language.

How many languages are supported in Chatty?

There are 19 languages are supported in Chatty for now.

1. English

2. Spanish

3. French

4. Portuguese

5. German

6. Dutch

7. Italian

8. Turkish

9. Vietnamese

10. Hindu

11. Urdu

12. Chinese (Simplified)

13. Chinese (Traditional)

14. Arabic

15. Malay

16. Japanese

17. Greek

18. Romanian

19. Norwegian

If your language are not supported to auto-translate, you can select Custom for other languages.

Default language

Default language is available for all users. English will be set as default language when you first using app.

If user's language is not available in your translation, chatbox will be shown in default language.

With users who downloaded app before April 23, 2024: If you already set a language as a primary language, that language will be set as default

Change default language

Only published language can be updated as default language.

1. Go to translations

2. In published language list, click -> click Change default

3. Click Save

Published language

Published languages will be available for visitors of your website using those languages.

Publish a language

1. Click Add language

   
2. Newly added language will be listed in the "Unpublished language". It will be auto-translated with the latest content. Click Edit if you want edit your translation. If you don't want to edit translation, skip to step 5 to Publish language.

   
3. You can edit translation of Chatbox, FAQs page and all your FAQs. Click Auto-translate to translate all content, or you can edit content yourself.

   

   In FAQs translation, click to edit categories and questions.

   

   $f(x) = x * e^{2 pi i \xi x}$

   
4. After editing, click Save to save translation of each page.

5. Click -> Click Publish -> In the popup, click Publish

   

Update translation

When you add new categories and questions, translation won't be updated automatically.

We'll show a banner to help you update translation. In translation, all languages which are not updated with new FAQs have Outdated status.

To update translation, click Edit.