Product roadmap

Login device management

See and control all active sessions on your account — log out any device remotely

Size guide upgrade

Add size charts as text, assign guides per product, and let AI ask customers for their measurements

Default FAQ category

FAQs always stay safe when a category is deleted — automatically moved to Uncategorized

Custom URL Regex for chatbox display

Control exactly which pages show or hide your chatbox using URL patterns and regex

Custom conversation tags

Add custom tags to organize and filter conversations in Inbox

Team performance tracking

Track individual agent performance with response time, resolution rate, and CSAT data

Custom attributes

Better manage conversations by add your own extra information

Related conversation

See other conversations from the same customer in Inbox

Real-time translation

Translate customer messages in Inbox and reply faster across languages

Redesign AI setup

A cleaner, simpler AI setup flow to get your assistant trained and live faster

Conversation time analytics

Track how long conversations take to resolve and spot support bottlenecks

Inventory status scenario

AI automatically handles out-of-stock questions with accurate inventory status

Sales analytics

Track revenue and orders attributed to Chatty conversations in one dashboard

App language

Set the display language for your Chatty app interface

Auto IP blocking for spam

Automatically detect and block spam IPs to keep your inbox clean

Shopify Flow integration

Trigger Shopify Flow automations from chat events and customer actions

FAQs block code snippet

Embed your FAQ section on any page with a simple code snippet

Abandoned cart reminder

Send proactive chat to customers who left items in their cart to recover the sale

Smarter welcome teaser

Show personalized welcome messages based on customer behavior and page context

Quick question - Proactive chat

Ask customers one targeted question proactively to start conversations at the right moment

Follow-up questions

AI suggests follow-up questions after each response to guide customers to the answer faster

Spam protection

Automatically filter and block spam contacts to keep your inbox focused on real customers

Video in chat

Share videos directly in chat conversations for richer customer support

AI reads customer images

AI analyzes images sent by customers to provide more accurate and contextual replies

Auto-assignment settings

Fine-tune how conversations are automatically routed and assigned to your team

FAQ translation limits

Updated character limits for translated FAQ content across all supported languages

File storage with CDN

Files shared in chat are now stored and delivered via CDN for faster load times

Send conversation transcript

Email a full conversation transcript to customers at the end of a support session

AI auto-reply for WhatsApp

AI automatically handles incoming WhatsApp conversations so no message goes unanswered

AI assistant on product page

Show AI chat directly on product pages to answer questions and convert browsers into buyers

Collection boost

Trigger proactive chat when customers browse collection pages to boost engagement

Proactive chat by country

Display targeted proactive chat messages based on customer location and market

Website integration

Embed Chatty on any website beyond Shopify

Enhanced inbox filter

Better organize conversations with new filter

AI sales promotion

AI suggests products based on your sales strategy and special occasions

Metafield sync

Sync variant metafields to train AI with detailed product variations

Size guide

Let AI recommend accurate sizes from your guides

AI transfer

Customize when and how AI transfers conversations to your team

Proactive chat by country

Display different proactive chat messages for each market

Collection boost

Send proactive chat when customers view your collection page

AI suggests products by markets

Show prices and product links based on customer's market

AI smart collectiond

Control which products AI recommends as best sellers and new arrivals

AI reply on social channels

AI now replies automatically on Instagram & Messenger for faster social media support

Embed chatbox

Add chatbox as a section to your store

Proactive chat analytics

Track views, clicks, and revenue from each proactive chat campaign to optimize performance

Product tag control

Now you can add/remove "Best seller" and "New arrival" tags

AI charge tracking

Track AI replies cost with monthly history

AI product management

Manage products for AI training with add/remove controls

Translation management update

New side-by-side layout makes managing translations easier

Product FAQs for AI training

Create specific FAQs for each product to train AI

AI spending control

Manage AI costs with clearer spending limits and auto controls

Update "Name" field in form

Merged first name & last name into "Name" field in form

Advanced automation - Proactive chat

Create proactive chat campaigns that turn website into buyers

CSAT analytics

Track customer satisfaction to optimize chat

Intent tracking

Automatically categorize AI responses by customer intent

Markets for AI training

Control how prices display in your chatbox across different markets

Delete conversations & contacts

Delete contact info to comply with GDPR compliance

Currency for different markets

AI suggests products in the currency that customers are using

Filter products in training data

Message sending now is blocked while AI responds

AI availability

Set up when AI is available to handle chat

AI order tracking

AI auto handles order tracking requests in chat

AI email auto-reply

AI assistant now responds auto in email conversations

Simplified AI Instructions

Combine Ai tone and response settings into Custom instruction

Scenario - Keywords removed

AI uses scenario names instead of keywords for better context understanding

Order tracking settings moved

Order tracking settings now located in Integrations

Rate AI response

Let customers rate Ai answers to improve chat performance

AI settings - moved

AI identity & Ai transfer has moved to Settings

Checkout chat

Show chatbox on checkout and thank you pages

Reset conversations

Start new conversations for better AI accuracy and context

Account management for web app

Update your profile and change password for web app

WhatsApp channel

Connect WhatsApp to manage conversations in Chatty

Satisfaction survey

Collect customer feedback in conversations

AI reply control

Message sending now is blocked while AI responds

Weekly email reports

Get weekly email reports on chat performance and unresolved questions

Pre-chat form delay

Let visitors start chatting instantly & collect details later

Transfer detection

AI automatically detects when customers want human help and transfers

AI spending limit

Set monthly spending limits for AI replies

Data sources in test zone

Review what data sources your AI uses to answer in test zone

Chat summary

Quickly summarize conversations with AI for team transfer

AI scenario

Train your AI to handle specific scenarios

AI-generated instruction

Generate instructions for AI assistant based on your business needs

Chat summary

Quickly summarize conversations with AI for team transfer

Product metafields

Sync product metafields to train your AI

Transfer by contact form

Let customers submit support requests when AI can't help

Get notifications for AI conversations

Keep track of conversations handled by AI

Internal note

Leave private comments within conversations for team members

AI reply

Enable AI-powered reply in live chat

Web app

Web-version to manage conversations without logging into Shopify admin

Cart information

Show products added to cart by customers

Mention members

Mention other members in note

Team assignment

Assign conversation to your staff member

Quick replies

Set up common messages to answer customers

Social AI reply

Let AI handle conversations from social channels

Customer data for AI training

Train AI with data from customers: behaviour, order history, conversation, etc.

Perfomance analytics

Show analytics of performance of team

Snooze and set reminder

Snooze and set reminder for unread conversations

Cart modification

Edit & update items in cart with AI

Size guide

Send size guide & fit recommendation with AI

Collection management

Create and update collections for AI training

Dynamic discount

Auto-create and send discount for customers in chat with AI

Follow up button

AI-generated questions shown to customer after each response

AI section

Add AI section to webpage for better engagement

Chatty buddy

AI assistant that helps you set up Chatty

Real-time live chat translation

Real-time live chat translation and localization

Basic flow

Set up flow for customer support with basic condiions

AI tools for staff

More AI tools that boosts performance for staff such as: rewrite, summarize, etc.

Image scanner

Read images for better context comprehension & response