Joy

How to integrate Chatty with Joy Rewards & Loyalty Program

Who can use this feature?

• This feature is available for all users who are using both Chatty and Joy

What is Joy Rewards & Loyalty Program?

Joy is a Shopify app that provide loyalty program for enhancing customer retention and satisfaction.

It offers a full suite of features (rewards program, points, VIP tiers and referrals…).

Learn more about Joy Rewards & Loyalty Program

Why integrate Joy?

By integrating Chatty with Joy, you can get access to customers’ loyalty profiles and activity right in Chatty Inbox, which includes

• Type

• VIP tier

• Points balance

• Birthday

• Referral link

Then, you have more information to personalize answers to customer inquiries or provide suitable services/products.

You can check Joy profile in:

• Customer details in Contacts

• Conversation details

Joy profile shown in customer details

Joy profile shown in conversation details

How to integrate?

1

Go to Integrations

2

In "Joy" click Manage

3

Install Joy (step 1)

Click Go to Joy and install app.

If you have already installed Joy, skip this step

4

Click Connect (step 2)

Click Connect to enable loyalty data sync between Joy and Chatty

5

View Joy info

After integrating, you can go to Customer details or Conversation details to view Joy info