AI skills
Train your AI with specialized skills to handle customer questions more effectively
Who can use this feature?
This feature is available for all users
What are AI skills
AI skill is a set of specialized capabilities that help your AI assistant handle specific customer scenarios.
Think of skills as training modules that teach your AI how to respond to different types of customer questions, from product recommendations to support requests.
When you enable AI skills, AI assistant can:
Recommend products based on customer preferences
Provide accurate size guidance
Handle common support scenarios automatically
Transfer conversations to your team when needed
Shopping skills
These skills help your AI become an effective sales assistant:
Smart recommendations
Size guide
Inventory status
Follow-up questions
Customer support skills
These skills help your AI handle common support scenarios automatically:
When customers ask for human support
When customers ask about after-sales issues
When customers ask about order status
Why use AI skills
Without AI skills, your AI might recommend irrelevant products or struggle with specific customer questions.
AI skills solve this by giving your AI focused training on your most important customer scenarios.
This helps you:
Increase sales by showing customers the right products
Reduce cart abandonment with confident sizing recommendations
Save time by automating repetitive support questions
How to set up AI skills
Shopping skills
Smart recommendations
You can manage which products AI recommends as best sellers and new arrivals.
Chatty provides two pre-built collections that AI uses for recommendations:
Bestseller: Products AI suggests when customers ask, "What's popular?" or "What do others buy?"
New arrival: Products AI suggests when customers ask, "What's new?" or "Any new items?"
Sales promotion: Products AI suggests when customers ask about "discounts", "deals", or "what's on sale?"
Special occasions: Products AI suggests when customers ask about "gifts", "birthday presents", or mention special events
What is smart syncing (auto)?
By default, Chatty automatically does the following for Best sellers and New arrivals:
Select top 20 products based on sales from the last 30 days
Update the list daily
You can combine auto-selection with your manual choices by:
Activate smart sync
Add/remove manually products from the list
This means: Your recommendation will be updated daily with new products while remaining your manual choices. (maximum 20 products/collection)
How to set up smart recommendations:
Click Smart recommendations
Select a collection to manage
Set up product list and keywords (custom recommendations)
Click Add product to add products
Click Delete to remove products from the list
Click Save and activate the recommendation
Size guide
Size guide helps customers find the right fit and reduces returns.
Go to AI assistant
Click Configure agents in Agent instructions
Click Manage next to size guide
Add your size guide (JPG and PNG, max 5MB)
Select which product your size guide applies to
Add Instructions (if needed)
Turn on the toggle to use size guide
What is the instruction of AI in size guide for?
In the instruction field, tell your AI how to handle size questions. For example:
"If no size guide is found, it means you don't know the size guide information for this product. do not invent or assume any size guide details."
This instruction prevents your AI from generating incorrect sizing information.
Inventory status
This controls how your AI assistant answers customer questions about product availability and stock status.
By default, inventory status uses smart logic to handle common stock situations.
For stores with specific requirements, you can add custom instructions that override the default logic for these cases:
In stock
Out of stock
Backorder/pre-order
Customer support skills
These skills are enabled by default to help AI handle common support scenarios:
Transfer: when customers request human support
Refund-return: When customers ask about after-sales issues, AI will send a form and ask the customer to submit a request.
Order tracking: When customers ask about order status, AI will check customer info and send tracking information right in chat.
What to do next
After setting up your AI skills:
Test your AI in the test zone to see how it handles different questions
Review unresolved questions to identify areas for improvement
Optimize your product collections based on customer questions
Update size guides when you add new products
Monitor transfer patterns to improve your support workflow
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