# Chatty Help Center

> AI chatbot & live chat for Shopify. Documentation for getting started, configuration, integrations, and FAQs.

## English
- [Welcome](https://help.chatty.net/): "Customer support is essential for any e-commerce website."
- [Affiliate program](https://help.chatty.net/affiliate-program/): The Chatty partner program rewards you with recurring commissions when your referrals become paying customers. You'll earn a percentage of every pa...
- [Chatty Lab](https://help.chatty.net/ai/chatty-lab/): Who can use this feature?
- [Data sources](https://help.chatty.net/ai/data-sources/): Who can use this feature?
- [What goes in each data source](https://help.chatty.net/ai/data-sources/what-goes-in-each-data-source/): Best for: Specific customer questions you get repeatedly
- [Meet your new AI support](https://help.chatty.net/ai/meet-your-new-ai-support/): The future of eCommerce support is AI-powered
- [Overview](https://help.chatty.net/ai/overview/): Who can use this feature?
- [AI Completion Score](https://help.chatty.net/ai/overview/ai-completion-score/): AI Completion Score is a metric that evaluates how effectively your AI assistant handles customer inquiries. It reflects problem-solving capability...
- [AI conversations](https://help.chatty.net/ai/overview/ai-conversations/): Who can use this feature?
- [How Chatty trains AI](https://help.chatty.net/ai/overview/how-chatty-trains-ai/): Before diving into the training process, it's helpful to understand what AI training means in Chatty:
- [What AI assistant can do](https://help.chatty.net/ai/overview/what-ai-assistant-can-do/): Who can use this feature?
- [Syncing cart updates with custom themes](https://help.chatty.net/ai/overview/what-ai-assistant-can-do/syncing-cart-updates-with-custom-themes/): This feature is for theme developers or merchants using custom themes with non-standard cart implementations.
- [Settings](https://help.chatty.net/ai/settings/): You can give a specific name and avatar for your AI assistant. This will be shown in the chatbox.
- [AI channels](https://help.chatty.net/ai/settings/ai-channels/): Who can use this feature?
- [AI homepage](https://help.chatty.net/ai/settings/ai-homepage/): Who can use this feature?
- [AI product page](https://help.chatty.net/ai/settings/ai-product-page/): Who can use this feature?
- [Test & optimize AI](https://help.chatty.net/ai/test-and-optimize-ai/): Who can use this feature?
- [Train AI](https://help.chatty.net/ai/train-ai/): AI training is the process of teaching your AI assistant to understand your business and respond to customer questions correctly.
- [AI skills](https://help.chatty.net/ai/train-ai/ai-skills/): Who can use this feature?
- [After-sales support](https://help.chatty.net/ai/train-ai/ai-skills/after-sales-support/): Who can use this feature?
- [AI product recommendations](https://help.chatty.net/ai/train-ai/ai-skills/ai-product-recommendations/): Who can use this feature?
- [Inventory status](https://help.chatty.net/ai/train-ai/ai-skills/inventory-status/): Who can use this feature?
- [Product quiz](https://help.chatty.net/ai/train-ai/ai-skills/product-quiz/): Who can use this feature?
- [Size guide](https://help.chatty.net/ai/train-ai/ai-skills/size-guide/): Available on: All users\ Location: AI Assistant → Instruction → Size guide
- [Human handover](https://help.chatty.net/ai/train-ai/ai-skills/transfer/): Who can use this feature?
- [Collections](https://help.chatty.net/ai/train-ai/collections/): This feature is available for all users
- [Done for you](https://help.chatty.net/ai/train-ai/done-for-you/): Who can use this feature?
- [Link training data to a scenario](https://help.chatty.net/ai/train-ai/link-training-data-to-scenarios/): Who can use this feature?
- [Product FAQs](https://help.chatty.net/ai/train-ai/product-faqs/): Who can use this feature?
- [Analytics](https://help.chatty.net/analytics/): Who can use this feature?
- [Add category](https://help.chatty.net/build-faqs/add-category/): Who can use this feature?
- [Add questions](https://help.chatty.net/build-faqs/add-questions/): Who can use this feature?
- [FAQs analytics](https://help.chatty.net/build-faqs/faqs-analytics/): Who can use this feature?
- [FAQs block](https://help.chatty.net/build-faqs/faqs-block/): Who can use this feature?
- [FAQs page](https://help.chatty.net/build-faqs/faqs-page/): Who can use this feature?
- [Chatbox settings](https://help.chatty.net/chatbox/chatbox-settings/): Who can use this feature?
- [Contact button](https://help.chatty.net/chatbox/contact-button/): Who can use this feature?
- [Deep links](https://help.chatty.net/chatbox/deep-links/): Who can use this feature?
- [Embedded chatbox](https://help.chatty.net/chatbox/embedded-chatbox/): Who can use this feature?
- [Widget Display Rules](https://help.chatty.net/chatbox/widget-display-rules/): Widget Display Rules enable you to manage which store pages display or conceal the Chatty chat widget. You can employ simple wildcards or comprehen...
- [FAQs](https://help.chatty.net/faqs/): Answers to the most common questions about Chatty, grouped by topic. Use the table of contents to jump to a section. Each section links to its full...
- [Uninstall Chatty](https://help.chatty.net/faqs/uninstall-chatty/): Please note, in some cases, when the app is removed from your Shopify store, our code might remain in your store. This happens because we lose acce...
- [Intro to Chatty](https://help.chatty.net/getting-started/intro-to-chatty/): Who can use Chatty?
- [Quick start](https://help.chatty.net/getting-started/quick-start/): Who can use this feature?
- [Integrations](https://help.chatty.net/integrations/): Chatty connects with the apps your store already uses — from email marketing and loyalty programs to contact forms and review tools.
- [Air Reviews](https://help.chatty.net/integrations/air-reviews/): Who can use this feature?
- [Gorgias](https://help.chatty.net/integrations/gorgias/): Who can use this feature?
- [Joy](https://help.chatty.net/integrations/joy/): Who can use this feature?
- [Klaviyo](https://help.chatty.net/integrations/klaviyo/): Who can use this feature?
- [Klaviyo integration guide](https://help.chatty.net/integrations/klaviyo/klaviyo/): Who can use this feature?
- [Powerful contact form](https://help.chatty.net/integrations/powerful-contact-form/): Who can use this feature?
- [Website](https://help.chatty.net/integrations/website/): Who can use this feature?
- [Zendesk](https://help.chatty.net/integrations/zendesk/): Who can use this feature?
- [Channels](https://help.chatty.net/live-chat/channels/): Who can use this feature?
- [Email](https://help.chatty.net/live-chat/channels/email/): This feature is available for all users. Follow our instruction to finish connecting emails. Instruction will vary on different email providers:
- [Fix email delivery issues with Amazon SES](https://help.chatty.net/live-chat/channels/email/fix-email-delivery-issues-with-amazon-ses/): This guide assists users experiencing email delivery challenges when connecting emails to Chatty. It addresses bounce messages, spam filtering, and...
- [Facebook messenger/Instagram](https://help.chatty.net/live-chat/channels/facebook-messenger-instagram/): Who can use this feature?
- [WhatsApp](https://help.chatty.net/live-chat/channels/whatsapp/): Who can use this feature?
- [Contacts](https://help.chatty.net/live-chat/contacts/): Who can use this feature?
- [Inbox](https://help.chatty.net/live-chat/inbox/): Who can use this feature?
- [Chat zone](https://help.chatty.net/live-chat/inbox/chat-zone/): Who can use this feature?
- [Conversation details](https://help.chatty.net/live-chat/inbox/conversation-details/): Who can use this feature?
- [Customers](https://help.chatty.net/live-chat/inbox/customers/): Who can use this feature?
- [Real-time translation](https://help.chatty.net/live-chat/inbox/real-time-translation/): Who can use this feature?
- [Live chat](https://help.chatty.net/live-chat/live-chat/): Who can use this feature?
- [Others](https://help.chatty.net/live-chat/others/): Who can use this feature?
- [Proactive chat](https://help.chatty.net/live-chat/proactive-chat/): Who can use this feature?
- [AI-trained product filter](https://help.chatty.net/live-chat/proactive-chat/ai-product-filter/): When Proactive Chat recommends a product to a customer, that customer will often follow up with questions — "Is this available in my size?", "What'...
- [Product recommendations](https://help.chatty.net/live-chat/proactive-chat/product-recommendations/): Proactive Chat lets you start conversations with customers before they ask — and one of the most effective ways to use it is by recommending produc...
- [Upgrade from old campaigns](https://help.chatty.net/live-chat/proactive-chat/upgrade-from-old-campaigns/): This documentation addresses users currently utilizing Chatty's original automation features for welcoming visitors and newsletter subscriptions.
- [Quick replies](https://help.chatty.net/live-chat/quick-replies/): Who can use this feature?
- [Team](https://help.chatty.net/live-chat/team/): Who can use this feature?
- [App tour guide](https://help.chatty.net/live-chat/team/app-tour-guide/): Who can use this feature?
- [Manage login devices](https://help.chatty.net/live-chat/team/manage-login-devices/): Who can use this feature?
- [Mobile app](https://help.chatty.net/live-chat/team/mobile-app/): Who can use this feature?
- [Team member](https://help.chatty.net/live-chat/team/team-member/): Who can use this feature?
- [MCP](https://help.chatty.net/mcp/): Who can use this feature?
- [General settings](https://help.chatty.net/others/general-settings/): 1. Go to Settings 2. In General, click Manage<br/>
- [Notifications](https://help.chatty.net/others/notifications/): Who can use this feature?
- [Online hours](https://help.chatty.net/others/online-hours/): Who can use this feature?
- [Order tracking](https://help.chatty.net/others/order-tracking/): Who can use this feature?
- [Translation](https://help.chatty.net/others/translation/): Who can use this feature?
- [Privacy policy](https://help.chatty.net/privacy-policy/): This privacy policy describes the information Chatty ("Chatty", “we” or “us”) collect from End Users (“you”) of our website (the “Site”) and the in...
- [AI Compliance](https://help.chatty.net/privacy-policy/ai-compliance/): Last updated: February 2025
- [Cookie policy](https://help.chatty.net/privacy-policy/cookie-policy/): At Chatty, we use essential cookies to provide you with the best possible live chat experience. We believe in transparency, so we want to explain h...
- [Pricing](https://help.chatty.net/product-roadmap/pricing/): $16.99/month with annual bill $58.99/month with annual bill $169.99/month with annual bill
- [New pricing plan 2025](https://help.chatty.net/product-roadmap/pricing/new-pricing-plan-2025/): Chatty has updated its pricing plans to include limited AI replies for each plan.
- [New usage tracking](https://help.chatty.net/product-roadmap/pricing/new-usage-tracking/): We're updating how we count AI usage in Chatty. Instead of counting individual AI replies, we're now counting complete AI conversations.
- [Product roadmap](https://help.chatty.net/product-roadmap/product-roadmap/): June 2026
- [Release notes](https://help.chatty.net/product-roadmap/release-notes/): `Improvement`
- [Video Tutorials](https://help.chatty.net/video-tutorials/): Watch step-by-step videos to set up, learn, and master Chatty — from your very first chatbox to advanced AI training.
- [How to train your Shopify AI chatbot in 3 minutes](https://help.chatty.net/video-tutorials/foundation-101-ep-02/): Your AI is only as good as what it knows. In this episode of Foundation 101, learn how to train your Chatty AI on your store data, give it a person...
- [Intro to Chatty](https://help.chatty.net/video-tutorials/intro-to-chatty/): A quick 3-minute tour of the Chatty app — what each section does and where to start.
- [Web app](https://help.chatty.net/web-app/): Who can use this feature?

## 日本語 (Japanese)
- [Welcome](https://help.chatty.net/ja/): "Customer support is essential for any e-commerce website."
- [Data sources](https://help.chatty.net/ja/ai/data-sources/): Who can use this feature?
- [What goes in each data source](https://help.chatty.net/ja/ai/data-sources/what-goes-in-each-data-source/): Best for: Specific customer questions you get repeatedly
- [Overview](https://help.chatty.net/ja/ai/overview/): Who can use this feature?
- [AI conversations](https://help.chatty.net/ja/ai/overview/ai-conversations/): Who can use this feature?
- [How Chatty trains AI](https://help.chatty.net/ja/ai/overview/how-chatty-trains-ai/): Before diving into the training process, it's helpful to understand what AI training means in Chatty:
- [What AI assistant can do](https://help.chatty.net/ja/ai/overview/what-ai-assistant-can-do/): Who can use this feature?
- [Settings](https://help.chatty.net/ja/ai/settings/): You can give a specific name and avatar for your AI assistant. This will be shown in the chatbox.
- [AI channels](https://help.chatty.net/ja/ai/settings/ai-channels/): Who can use this feature?
- [AI homepage](https://help.chatty.net/ja/ai/settings/ai-homepage/): Who can use this feature?
- [AI product page](https://help.chatty.net/ja/ai/settings/ai-product-page/): Who can use this feature?
- [Test & optimize AI](https://help.chatty.net/ja/ai/test-and-optimize-ai/): Who can use this feature?
- [Train AI](https://help.chatty.net/ja/ai/train-ai/): AI training is the process of teaching your AI assistant to understand your business and respond to customer questions correctly.
- [AI skills](https://help.chatty.net/ja/ai/train-ai/ai-skills/): Who can use this feature?
- [Size guide](https://help.chatty.net/ja/ai/train-ai/ai-skills/size-guide/): Available on: All users\ Location: AI Assistant → Instruction → Size guide
- [有人対応への引き継ぎ](https://help.chatty.net/ja/ai/train-ai/transfer/): この機能を利用できるユーザー
- [Analytics](https://help.chatty.net/ja/analytics/): Who can use this feature?
- [Public API](https://help.chatty.net/ja/api-reference/): Who can use this feature?
- [Add category](https://help.chatty.net/ja/build-faqs/add-category/): Who can use this feature?
- [Add questions](https://help.chatty.net/ja/build-faqs/add-questions/): Who can use this feature?
- [FAQs analytics](https://help.chatty.net/ja/build-faqs/faqs-analytics/): Who can use this feature?
- [FAQs block](https://help.chatty.net/ja/build-faqs/faqs-block/): Who can use this feature?
- [FAQs page](https://help.chatty.net/ja/build-faqs/faqs-page/): Who can use this feature?
- [Chatbox settings](https://help.chatty.net/ja/chatbox/chatbox-settings/): Who can use this feature?
- [Contact button](https://help.chatty.net/ja/chatbox/contact-button/): Who can use this feature?
- [Deep links](https://help.chatty.net/ja/chatbox/deep-links/): Who can use this feature?
- [Embedded chatbox](https://help.chatty.net/ja/chatbox/embedded-chatbox/): Who can use this feature?
- [FAQs](https://help.chatty.net/ja/faqs/): <details>
- [Uninstall Chatty](https://help.chatty.net/ja/faqs/uninstall-chatty/): Please note, in some cases, when the app is removed from your Shopify store, our code might remain in your store. This happens because we lose acce...
- [Intro to Chatty](https://help.chatty.net/ja/getting-started/intro-to-chatty/): Who can use Chatty?
- [Quick start](https://help.chatty.net/ja/getting-started/quick-start/): Who can use this feature?
- [連携](https://help.chatty.net/ja/integrations/): Chatty は、ストアですでに利用しているアプリ（メールマーケティング、ロイヤルティプログラム、コンタクトフォーム、レビューツールなど）と連携できます。
- [Air Reviews](https://help.chatty.net/ja/integrations/air-reviews/): Who can use this feature?
- [Gorgias](https://help.chatty.net/ja/integrations/gorgias/): この機能を使えるのは？
- [Joy](https://help.chatty.net/ja/integrations/joy/): Who can use this feature?
- [Klaviyo](https://help.chatty.net/ja/integrations/klaviyo/): この機能を使えるのは？
- [Klaviyo連携ガイド](https://help.chatty.net/ja/integrations/klaviyo/klaviyo/): この機能を使えるのは？
- [Powerful contact form](https://help.chatty.net/ja/integrations/powerful-contact-form/): Who can use this feature?
- [Website](https://help.chatty.net/ja/integrations/website/): Who can use this feature?
- [Zendesk](https://help.chatty.net/ja/integrations/zendesk/): Who can use this feature?
- [Channels](https://help.chatty.net/ja/live-chat/channels/): Who can use this feature?
- [Email](https://help.chatty.net/ja/live-chat/channels/email/): This feature is avaible for all users.Follow our instruction to finish connecting emails. Instruction will vary on different email providers:
- [Facebook messenger/Instagram](https://help.chatty.net/ja/live-chat/channels/facebook-messenger-instagram/): Who can use this feature?
- [WhatsApp](https://help.chatty.net/ja/live-chat/channels/whatsapp/): Who can use this feature?
- [Contacts](https://help.chatty.net/ja/live-chat/contacts/): Who can use this feature?
- [Inbox](https://help.chatty.net/ja/live-chat/inbox/): Who can use this feature?
- [Chat zone](https://help.chatty.net/ja/live-chat/inbox/chat-zone/): Who can use this feature?
- [Conversation details](https://help.chatty.net/ja/live-chat/inbox/conversation-details/): Who can use this feature?
- [Customers](https://help.chatty.net/ja/live-chat/inbox/customers/): Who can use this feature?
- [Real-time translation](https://help.chatty.net/ja/live-chat/inbox/real-time-translation/): Who can use this feature?
- [Live chat](https://help.chatty.net/ja/live-chat/live-chat/): Who can use this feature?
- [Others](https://help.chatty.net/ja/live-chat/others/): Who can use this feature?
- [Proactive chat](https://help.chatty.net/ja/live-chat/proactive-chat/): Who can use this feature?
- [Quick replies](https://help.chatty.net/ja/live-chat/quick-replies/): Who can use this feature?
- [Team](https://help.chatty.net/ja/live-chat/team/): Who can use this feature?
- [Team member](https://help.chatty.net/ja/live-chat/team/team-member/): Who can use this feature?
- [Manage login devices](https://help.chatty.net/ja/mobile-and-web-app/manage-login-devices/): Who can use this feature?
- [Mobile app](https://help.chatty.net/ja/mobile-and-web-app/mobile-app/): Who can use this feature?
- [App tour guide](https://help.chatty.net/ja/mobile-and-web-app/mobile-app/app-tour-guide/): Who can use this feature?
- [Web app](https://help.chatty.net/ja/mobile-and-web-app/web-app/): Who can use this feature?
- [General settings](https://help.chatty.net/ja/others/general-settings/): 1. Go to Settings 2. In General, click Manage<br/>
- [Notifications](https://help.chatty.net/ja/others/notifications/): Who can use this feature?
- [Online hours](https://help.chatty.net/ja/others/online-hours/): Who can use this feature?
- [Order tracking](https://help.chatty.net/ja/others/order-tracking/): Who can use this feature?
- [Translation](https://help.chatty.net/ja/others/translation/): Who can use this feature?
- [Privacy policy](https://help.chatty.net/ja/privacy-policy/): This privacy policy describes the information Chatty ("Chatty", “we” or “us”) collect from End Users (“you”) of our website (the “Site”) and the in...
- [AI Compliance](https://help.chatty.net/ja/privacy-policy/ai-compliance/): Last updated: February 2025
- [Cookie policy](https://help.chatty.net/ja/privacy-policy/cookie-policy/): At Chatty, we use essential cookies to provide you with the best possible live chat experience. We believe in transparency, so we want to explain h...
- [Pricing](https://help.chatty.net/ja/product-roadmap/pricing/): - Basic plan.png - Pro plan.png - Plus plan.png - $16.99/month with annual bill - $58.99/month with annual bill - $169.99/month with annual bill
- [Product roadmap](https://help.chatty.net/ja/product-roadmap/product-roadmap/): April 2026
- [動画チュートリアル](https://help.chatty.net/ja/video-tutorials/): ステップごとの動画で、Chatty のセットアップから使いこなしまでを学べます。最初のチャットボックスから高度な AI 学習まで、順を追って解説します。
- [Shopify の AI チャットボットを 3 分で学習させる方法](https://help.chatty.net/ja/video-tutorials/foundation-101-ep-02/): AI の賢さは、AI が知っている情報で決まります。Foundation 101 のこのエピソードでは、ストアデータで Chatty AI を学習させ、パーソナリティを与え、実際のお客様のようにテストし、公開する方法を学びます。これで AI は深夜 2 時でも 24 時間 365 日、買い物客...
- [Chatty 入門](https://help.chatty.net/ja/video-tutorials/intro-to-chatty/): Chatty アプリを 3 分でひと巡り。各セクションの役割と、どこから始めればよいかを紹介します。

## Tiếng Việt (Vietnamese)