Add category

How to add or remove categories of questions

Who can use this feature?

• This feature is avaible for all users.

What is category?

Category helps grouping questions in the same topic.

In default, we have 2 categories (with questions) which are popular for Shopify users:

1. Order & Shipping

2. Exchange & Return

You can edit, add more questions and delete categories.

Add new category

1

Go to FAQs

2

Create category

Click Add new → Click Add category

3

Enter information for category

• Category name: Title of Category displayed in the FAQ page

• Icon: Select a relevant icon that helps users understand your content. We also support some other icons. Click View more to check out other options. You can also upload your own icons by clicking icon upload.

• Position: Position of the Category in the FAQ page from top to bottom

• Status: Keep the category ublished or draft

• Feature category: This helps you to list the category in the first page chatbox.

If you enable featured for 2 categories, the one with higher position will be placed first.

4

Click Save

Manage category

• To edit category, hover on that category and click

• To delete category, hover on that category and click

• Change position of category by dragging it to new position

• Star or unstar category to make it featured