# Meet your new AI support

### Why AI is our priority 

> #### The future of eCommerce support is AI-powered

In today's fast-paced e-commerce world, customers expect instant & accurate responses 24/7. 

AI isn't a nice-to-have – it's becoming essential for providing the level of service your customers demand.

* **90% of queries** can be handled automatically with AI support
* **24/7 support** without increasing your team size
* **3x faster** response times with AI assistant

### What's in new AI package

{% tabs %}
{% tab title="️🛒 Product recommendation" %}
Train your AI assistant by your products information & enable **AI product recommendation** during conversations to boost sales opportunities

<figure><img src="https://263145331-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdHQiLAklXYfrIyImUrH0%2Fuploads%2F8auLbpEfW1MrxbU8PUdJ%2FAI%20product%20recommend%20preview.png?alt=media&#x26;token=a1caf4aa-e697-46e2-82ad-59ef3908c947" alt=""><figcaption></figcaption></figure>
{% endtab %}
{% endtabs %}

{% tabs %}
{% tab title="📚 Enhanced AI training" %}
Train your AI with multiple data sources - upload files, import from URLs, and add custom topics for more accurate responses

<figure><img src="https://263145331-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdHQiLAklXYfrIyImUrH0%2Fuploads%2F7OSLnbsIaGhqHlRMjYQD%2Fdata%20for%20ai%20training.png?alt=media&#x26;token=1e659338-074f-4bb5-9ec3-6ff657383240" alt=""><figcaption></figcaption></figure>
{% endtab %}
{% endtabs %}

{% tabs %}
{% tab title="️📊 Smart transfer controls" %}
Customize AI-to-agent transfer with automatic message templates, smart assignment, and more management for team

<figure><img src="https://263145331-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdHQiLAklXYfrIyImUrH0%2Fuploads%2FTWrXg5787TqfBPUPRMQe%2Fsmart%20transfer.png?alt=media&#x26;token=57666155-bf00-4e2b-8359-99314fd2e96f" alt=""><figcaption></figcaption></figure>
{% endtab %}
{% endtabs %}

{% tabs %}
{% tab title="️🎭 Custom AI bot" %}
Customize your AI assistant's tone and instructions to match your brand voice perfectly

<figure><img src="https://263145331-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdHQiLAklXYfrIyImUrH0%2Fuploads%2FdEpPj4pP8PlBoj4RzMDv%2Fcustomize%20ai%20bot.png?alt=media&#x26;token=2bc01424-ff5c-490a-939d-84ac1b4d7c0a" alt=""><figcaption></figcaption></figure>
{% endtab %}
{% endtabs %}

{% tabs %}
{% tab title="👨‍💻  AI replies" %}
Automatically handle common inquiries and suggest responses based on your training data and past conversations
{% endtab %}
{% endtabs %}

{% tabs %}
{% tab title="📊 AI analytics" %}
Provide revenue reports and conversation analytics to track your support performance
{% endtab %}
{% endtabs %}

### Building with us

We're building AI specifically for eCommerce, shaped by real experiences from merchants like you.

Every store is unique - and your challenges help us create solutions that truly work.

Try our new AI features and share your thoughts. Your feedback helps us build exactly what your store needs.

▶ [Try new AI features](https://apps.shopify.com/chatty/install?utm_source=Chatty\&utm_medium=userguide\&utm_campaign=AI_package_2025)